{"id":3831696,"url":"https://alion.io/job/ordermygear-digital-client-success-manager","title":"Digital Client Success Manager","company":{"id":693475,"name":"Ordermygear","domain":"ordermygear.com","url":"https://alion.io/company/ordermygear-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zoom","optional":false},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-05T16:57:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T07:04:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Taivo\nAt Taivo, we’re bringing together the industry’s leading technology solutions to power the businesses behind branded merchandise. Our trusted products-including OrderMyGear, OneSource, Printavo, GraphicsFlow, and Clarity-help distributors, decorators, printers, sign shops, suppliers, and team dealers manage and grow their businesses. By connecting these solutions in one ecosystem, we’re building a better way for the industry to work, grow, and deliver exceptional experiences to their customers.\nClient Success @ Taivo\nThe Client Success team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success team is the main point of contact for all roles within their accounts, from C-suite executives to customer service reps.\nAs a Digital Client Success Manager (DCSM), you are responsible for growth and retention within our tech-touch client segment. Your primary goal is to manage and maintain relationships with clients, serve as the subject matter expert on our products and services advise clients on best practices and strategies and own the entire client lifecycle.\nAs a DCSM, you will collaborate closely with cross-functional teams to identify and address product concerns, growth opportunities, and overall small improvements within this segment to make a large impact on the client experience.\nA Day in the Life\nDevelop strong, trusting relationships with a large volume of clients. Regularly take scheduled Zoom meetings and phone calls with clients to understand their needs and challenges. Proactively schedule meetings and outreach to identified clients to recommend growth strategy.\nMaintain knowledge of accounts, including their goals, tech stack, current initiatives, and performance\nIdentify and execute data-driven growth opportunities within the account base, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users.\nTrain new and existing Sales Representatives within accounts on new product features, best practices, and overall online store processes. Conduct product- and use-case-specific training sessions.\nMonitor accounts for potential health risks. Leverage and execute risk playbooks.\nUpdate and maintain account Salesforce data regularly.\nCollaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.\nMust Haves\nBachelor's degree or equivalent work experience in a client-facing role \n1+ years of experience in Client Success, Account Management, or Sales. Experience ina SaaS environment preferred.\nProven time management and multitasking skills in order to handle multiple tasks and clients/clients at once\nStrong organizational skills and attention to detail\nDemonstrated ability to communicate, present, and influence key stakeholders at all levels\nA team player who is coachable, takes initiative, and has a curious mindset.\nComfortable working in an ever-evolving environment\nUp to 15% travel required\nU.S. Citizen or Permanent Resident status required\nVisa Sponsorship not available\nNice to Haves\nExperience with Zendesk, Zoom, and Google Suite products is a plus\nA Few of the Perks\nCompetitive benefits\nUnlimited PTO\nRemote work available for U.S.-based candidates\n401(k) with employer match\nPaid parental leave\nIn-office benefits for those local to Dallas, TX: Catered lunches , casual office atmosphere & located in the Design District, and fully stocked kitchen\nCandidates must be physically located and legally authorized to work in one of the following states: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. 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