{"id":1926772,"url":"https://alion.io/job/oregon-state-university-administrative-program-assistant-customer-service-representative","title":"Administrative Program Assistant: Customer Service Representative","company":{"id":35476,"name":"Oregon State University","domain":"oregonstate.edu","url":"https://alion.io/company/department-of-chemistry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Corvallis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T20:15:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T08:40:30Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Department:\nOffice of AdmissionsSpecial Instructions to Applicants:\nWhen applying you will be required to attach the following electronic documents:\n1) A resume/CV; and\n2) A cover letter indicating how your qualifications and experience have prepared you for this position.\nStarting salary will be commensurate with skills, education, and experience.\nFor additional information please contact: Cheyenne Pulsipher at  or 541-737-5686.\nJob Summary:\nThis recruitment will be used to fill one full-time Administrative Program Assistant: Customer Service Representative position for the Office of Admissions at Oregon State University (OSU).\nKey Responsibilities:\nExercise creative problem solving and collaboration to resolve errors in document imaging, application completion, or stalled files in evaluation process.\nUpload and index application documents into a document imaging system.\nHandle and respond to high volumes of chat requests for information throughout daily operations, potentially managing multiple chats simultaneously.\nRegularly interact with applicants, students and colleagues regarding potential and awarded transfer credits.\nLoad test data, collect and distribute mail, process non-degree and professional program applications, application fee refunds, and Advanced Tuition Deposit checks.\nIn absence of set parameters or guidelines, make independent decisions on accuracy of data and when to resolve versus report errors, with the understanding this decision may affect data integrity, influence student yield, or revenue for Oregon State University.\nProvide training on processes, policies, and decision making to student staff team.\nThe Office of Admissions is responsible for the recruitment of prospective students, processing applications, responding to inquiries regarding admission and general information, and processing articulation of transfer credits for individuals applying to and attending Oregon State University.\nThe primary purposes of this position are to provide excellent customer service, answer inquiries, and bring resolution to issues via phone, email, live chat or through in-person interaction and to maintain accurate student application information and documentation. This position assists with the processing of documents and applications and applies state, university, office and system regulations and requirements to all processes\nQualifications:\nRequired Qualifications:\nThree years of office experience which included two years at full performance level and experience generating documents; and Lead work responsibility or coordination of office procedures.\nAdditional Required Qualifications:\nCustomer service experience, specifically in a high paced work environment with constant interruptions to the daily tasks/projects assigned.\nExperience answering a high volume of phone calls and emails.\nStrong communication skills, both verbal and written.\nExperience with a fast-paced, time sensitive environment\nAbility to multi-task and stay focused.\nExperience in providing and receiving information in person, by phone, or electronically.\nCompetent using Microsoft Windows, email, word processing, and spreadsheets. Able to independently research, assess, and retrieve information from the internet.\nThis position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.\nPreferred Qualifications\nExperience in fee processing.\nExperience with the Slate application system, Banner student information system, OnBase document imaging system, and with application processing.\nAbility to explain information regarding specific programs or services provided by the University and provide in-depth technical information regarding policies, procedures, and programs.\nA demonstrable commitment to promoting and enhancing diversity.\nThree years of office experience which includes experience generating documents and coordination of office procedures.\nType 50+ words per minute.\nWorking Conditions/Schedule:\nApplicant must be able to carry 50lb.Sitting/standing at a keyboard/computer/workstation for the majority of a workday.\nSalary Range:\n$20.98 - $31.63Anticipated Start Date:\n2026-11-16Anticipated End Date:\nWhen applying, please keep in mind this posting will close at 11:59 pm the night before the posted \"end date\". Applications MUST be submitted prior to this deadline.\nWe are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.\nOSU will conduct a review of the National Sex Offender Public website prior to hire.\nOSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at .","description_format":"text","description_chars":5702,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-05T20:15:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 114 · green card filings: 3","filings_12m":114,"filings_prev_12m":150,"green_card_filings_12m":3,"median_offered_wage_usd":67244,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.751,"p_room":0.75,"age_days":13,"expected_fill_days":16,"reasons":["conf:21","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/oregon-state-university-administrative-program-assistant-customer-service-representative","json_url":"https://alion.io/job/oregon-state-university-administrative-program-assistant-customer-service-representative.json","meta":{"generated_at":"2026-10-19T09:41:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35476},"rest":"https://alion.io/mcp/rest/get_company?id=35476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foregon-state-university-administrative-program-assistant-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foregon-state-university-administrative-program-assistant-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foregon-state-university-administrative-program-assistant-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oregon-state-university-administrative-program-assistant-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foregon-state-university-administrative-program-assistant-customer-service-representative"}]}