{"id":4282398,"url":"https://alion.io/job/oreilly-auto-parts-it-support-analyst-i","title":"IT Support Analyst I","company":{"id":1805491,"name":"O'Reilly Auto Parts","domain":"oreillyauto.com","url":"https://alion.io/company/oreillyauto","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T05:27:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The IT Support Analyst I will help end-users resolve issues with computer hardware or software. The position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.\nResponsibilities and Duties:\nUser Support via phone, chat and internal ticketing system: Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service-level targets to support the business effectively.\nProvide first level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network)\nData Management: Use data management systems to access specific information as and when required.\nClient & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.\nAdministration: Produce, update, and provide best practice support on document management, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.\nFaults Diagnosis and Correction: Provide initial fault isolation and support in aliment with current SOP’s, or proposing resolution for approval by more senior colleagues to limit and address issues promptly.\nKnowledge Management System: Use the knowledge management system to access specific information participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption\nOperational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.\nWork Scheduling and Allocation: Work according to an assigned schedule.\nSkills:\nRequired:\nAbility to analyze computer problems with the intent to develop and implement logical and effective solutions\nExcellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills\nAbility to provide Excellent Customer Service skills to end users\nDisplay a willingness to perform research and think out of the box\nCapability to operate independently and in a group setting\nPreferred:\nMonitors, diagnoses and fixes problems with technology products.\nExpresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.\nPuts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.\nEmploys a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.\nUnderstands and effectively uses standard office equipment and standard software packages to support business processes.\nInstalls, sets up, configures, and manages software and environments.\nSets up and maintains operating systems.\nUtilizes systems and tools required to search for new data or retrieve existing data in a database.\nTroubleshoots and understands TCP/IP Networking fundamentals.\nBi-lingual written and verbal skills.\nComp TIA Linux+ Certification.\nEducation: Bachelor's Degree or Equivalent Level\nExperience: Basic experience of help desk operations and simple office / operational systems (4 to 6 months)\nO’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.\nTotal Compensation Package:\nCompetitive Wages & Paid Time Off\n\nStock Purchase Plan & 401k with Employer Contributions Starting Day One\n\nMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)\n\nTeam Member Health/Wellbeing Programs\n\nTuition Educational Assistance Programs\n\nOpportunities for Career Growth\n\nO’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.\nQualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.\nConsistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.","description_format":"text","description_chars":5300,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-11-13T20:48:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/oreilly-auto-parts-it-support-analyst-i","json_url":"https://alion.io/job/oreilly-auto-parts-it-support-analyst-i.json","meta":{"generated_at":"2026-11-15T13:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805491},"rest":"https://alion.io/mcp/rest/get_company?id=1805491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foreilly-auto-parts-it-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foreilly-auto-parts-it-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foreilly-auto-parts-it-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oreilly-auto-parts-it-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foreilly-auto-parts-it-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4282398}},{"tool":"search_jobs","arguments":{"company":"oreillyauto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4282398},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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