{"id":3601762,"url":"https://alion.io/job/orem-call-center-agent-2","title":"Call Center Agent","company":{"id":4490086,"name":"OREM","domain":null,"url":"https://alion.io/company/orem-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Telegram","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:04:12Z","employer_posted_date":null,"last_verified_at":"2026-11-02T06:04:12Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"OREM PLC. External Vacancy Announcement\n\nJob Position-Call Center Agent\n\nRequired Qualification and Experience\nEducation:Diploma or Bachelor’s degree in Business Administration, Management, Marketing, Accounting, Banking and Finance, Information Technology, or a related field.\n– Experience: Previous experience in a call center, customer service, tele-sales, client relations, or telephone-based support role is an advantage. Fresh graduates with strong communication and customer-handling skills may also apply.\n– Communication Skills: Excellent verbal and written communication skills in Amharic and English, with clear pronunciation and a professional telephone manner.\n– Customer Service Skills: Strong interpersonal skills and the ability to deal with customers politely, patiently, and professionally.\n– Computer Skills: Basic to intermediate computer skills, including Microsoft Word, Excel, email, customer relationship management systems, and digital record-keeping tools.\n– Digital Literacy:Ability to learn and explain mobile applications and digital service procedures to customers over the phone.\n– Listening Skills: Strong active-listening skills and the ability to understand customer needs accurately.\n– Problem-Solving: Good judgment and the ability to identify customer needs, resolve routine issues, and escalate complex cases appropriately.\n– Integrity and Confidentiality: High ethical standards, honesty, reliability, and the ability to protect confidential customer information.\n– Attention to Detail: Ability to record customer information accurately, follow call procedures, and document interactions properly.\n– Teamwork: Ability to work effectively with colleagues across different departments.\n– Work Flexibility: Willingness to work according to assigned schedules, including shifts, weekends, or public holidays when required.\n\nPreferred Competencies\nThe following will be considered additional advantages:\n– Experience working in a technology company, digital financial services, banking, microfinance, or a membership-based service organization.\n– Experience using call center software, CRM systems, ticketing platforms, or customer support tools.\n– Experience handling customer complaints, follow-ups, and service escalations.\n– Knowledge of mobile applications and digital payment services.\n– A customer-oriented mindset with the ability to work under pressure, meet performance targets, and manage multiple calls and tasks.\n\nKey Personal Attributes\nThe ideal candidate should be:\n– Friendly, approachable, and service-oriented.\n– An active listener with clear and confident communication.\n– Honest, disciplined, and dependable.\n– Patient, respectful, and solution-focused.\n– Organized and attentive to detail.\n– Proactive and willing to learn.\n– Calm and professional when handling difficult or dissatisfied customers.\n– Professional in communication, conduct, and telephone etiquette.\n\nRequirement Skill\nDecision-making skillsCommunication\nAttention to detailAnalytical thinking and problem-solving skills.\n\nWork Location:Addis Ababa, 22 Mazoria\nDeadline : November 15th, 2026\n\nHow To Apply\nInterested and qualified applicants are invited to submit their updated CV, educational credentials, and other relevant supporting documents through the following channel:\n\nApplication Email:  or \nApplication Deadline: Within 15 calendar days from the date of publication of this vacancy announcement.\nContact Information: […] or […]\n\nNB:-Whenever you are looking for in Ethiopia, just remember Elelanajobs.\nFor More updates Join Our Official Telegram Channel\n\nhttps://t.me/elelanajobs","description_format":"text","description_chars":3658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T09:30:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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