{"id":3528161,"url":"https://alion.io/job/orem-customer-service-officer","title":"Customer Service Officer","company":{"id":4490086,"name":"OREM","domain":null,"url":"https://alion.io/company/orem-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"live","first_seen_at":"2026-10-30T13:27:25Z","employer_posted_date":null,"last_verified_at":"2026-10-30T13:27:25Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Company: OREM PLC\nJob Title: Customer Service Officer\nDepartment: Customer Service\nWork Location: Addis Ababa, 22 Mazoria\nEmployment Type: Full-Time\n\nWe are looking for a customer-focused, professional, and responsible individual to join our team as a Customer Service Officer.\n\n1. Key Duties and Responsibilities\n\nThe successful candidate will be responsible for the following duties:\n\n1. Customer Information and Assistance: Welcome customers visiting the office and provide accurate, clear, and timely information about the company’s services, products, procedures, and requirements.\n2. Contract Preparation and Signing: Guide customers through the contract-signing process, ensure that all required documents and information are complete, and facilitate the signing of agreements in accordance with company procedures.\n3. Customer Registration and Onboarding: Assist new customers with registration, explain membership requirements, and ensure that all necessary preconditions are fulfilled before enrollment.\n4. Customer Education: Explain how the mobile application works, including membership procedures, contribution payments, cycles, payout processes, and applicable terms and conditions.\n5. Customer Inquiry Management: Respond professionally to customer questions, concerns, and requests, providing appropriate solutions or referring complex cases to the relevant department.\n6. Complaint Handling: Receive, document, follow up on, and help resolve customer complaints promptly and professionally.\n7. Document Management: Maintain accurate customer records, signed contracts, registration documents, and other relevant files while ensuring confidentiality and proper handling of customer information.\n8. Follow-Up and Communication: Follow up with customers regarding incomplete documentation, registration processes, contract requirements, and other outstanding matters.\n9. Digital Service Support: Help customers understand and use the mobile application and report technical issues to the appropriate team when necessary.\n10. Customer Relationship Management: Build and maintain positive relationships with customers, promote customer satisfaction, and contribute to customer retention and trust.\n11. Reporting: Maintain daily records of customer visits, inquiries, registrations, signed contracts, complaints, and other relevant activities, and submit reports to the immediate supervisor.\n12. Compliance and Professional Conduct: Follow company policies, customer service standards, data protection requirements, and all applicable legal and regulatory procedures.\n13. Other Duties: Perform other relevant duties assigned by the immediate supervisor in line with the position.\n\nRequirements\nEducation: Diploma or Bachelor’s degree in Business Administration, Management, Marketing, Accounting, Banking and Finance, Information Technology, or a related field.\nExperience: Previous experience in customer service, front-office operations, sales, client relations, or administrative work is an advantage. Fresh graduates with strong communication and customer-handling skills may also apply.\nCommunication Skills: Excellent verbal and written communication skills in Amharic and English.\nCustomer Service Skills: Strong interpersonal skills and the ability to deal with customers politely, patiently, and professionally.\nDigital Literacy: Ability to learn and explain mobile applications and digital service procedures to customers.\nProblem-Solving: Good judgment and the ability to identify customer needs, resolve routine issues, and escalate complex cases appropriately.\n Integrity and Confidentiality: High ethical standards, honesty, reliability, and the ability to protect confidential customer information.\nAttention to Detail: Ability to verify customer information, check required documents, and follow established procedures accurately.\nTeamwork: Ability to work effectively with colleagues across different departments.\n\n3. Preferred Competencies\n\nThe following will be considered additional advantages:\n\n- Experience working in a fintech company, digital financial services, banking, microfinance, or a membership-based service organization.\n- Experience handling customer contracts, onboarding procedures, and complaint resolution.\n- Knowledge of customer relationship management (CRM) systems.\n- A customer-oriented mindset with the ability to work under pressure and manage multiple tasks.\n\n4. Key Personal Attributes\n\nThe ideal candidate should be:\n\n- Friendly, approachable, and service-oriented.\n- Honest, disciplined, and dependable.\n- Patient, respectful, and solution-focused.\n- Organized and attentive to detail.\n- Proactive and willing to learn.\n- Professional in appearance, communication, and conduct.\n\nHow to apply\nInterested and qualified applicants are invited to submit their updated CV, educational credentials, and other relevant supporting documents through the following channel:\n\nApplication Email:  or \nApplication Deadline: Within 15 calendar days from the date of publication of this vacancy announcement.\nContact Information: […] or […]\n\nPlease use “Customer Service Officer Application” as the subject of your email.\n\nOnly shortlisted candidates will be contacted for further assessment.","description_format":"text","description_chars":5283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T14:57:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["seen:5","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/orem-customer-service-officer","json_url":"https://alion.io/job/orem-customer-service-officer.json","meta":{"generated_at":"2026-11-06T00:38:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4490086},"rest":"https://alion.io/mcp/rest/get_company?id=4490086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forem-customer-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forem-customer-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forem-customer-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orem-customer-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forem-customer-service-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3528161}},{"tool":"search_jobs","arguments":{"company":4490086,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3528161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}