{"id":842789,"url":"https://alion.io/job/orfium-it-support-engineer","title":"IT Support Engineer","company":{"id":689161,"name":"ORFIUM","domain":"orfium.com","url":"https://alion.io/company/orfium-2","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"Okta","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-23T14:14:44Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We're looking for an IT Support Engineer to join our IT Operations team, based in Colombo, Sri Lanka. In this role, you will be the hands-on point of contact for IT support across our global teams, making sure our people have the tools, devices, and access they need to do their best work - securely and without friction.\nYou will work across identity and access management, endpoint management, SaaS administration, and day-to-day user support, following the standards and processes set by the Global IT Manager, who you will report to. This is a hands-on, delivery-focused role for someone early in their IT career who is curious, methodical, and enjoys solving problems for colleagues in a fast-moving global technology environment.\nResponsibilities\nProvide day-to-day IT support to employees across our global offices, owning tickets end to end and escalating complex issues to the Global IT Manager.\nMaintain and troubleshoot end-user devices (macOS and Windows), including provisioning, MDM enrolment, patching, and compliance checks.\nExecute user onboarding, offboarding, and access change requests in line with documented procedures and approval workflows.\nAdminister core SaaS platforms (Google Workspace, Okta, Atlassian, 1Password, and others) at operator level - user and group management, licence assignment, and basic policy configuration.\nSupport the maintenance of local and cloud infrastructure, including network equipment, meeting-room AV, and assigned cloud resources, under the direction of the Global IT Manager.\nMaintain accurate hardware and software asset inventories, track licences, and flag upcoming renewals or shortfalls ahead of time.\nAssist with procurement and deployment of hardware and software, including vendor coordination for quotes, orders, and warranty/RMA cases.\nAct as first responder for suspected security issues - triage alerts, gather evidence, and escalate to the SecOps team promptly, following the incident response runbook.\nImplement and verify security controls on endpoints and SaaS tools (disk encryption, MFA enforcement, endpoint agents, access reviews) as directed.\nContribute to IT documentation and self-service knowledge base articles, keeping runbooks accurate as processes change.\nContribute to IT projects by delivering assigned tasks to agreed timelines and reporting progress and blockers clearly.\nIdentify recurring issues and inefficiencies and propose improvements or automation opportunities to the Global IT Manager.\nRequirements\nBachelor's degree or HND in Computer Science, Information Technology, or a related field - or equivalent practical experience.\n2-5 years of experience in IT support, IT operations, or systems administration.\nPractical experience supporting macOS and Windows in a business environment.\nWorking knowledge of Google Workspace or Microsoft 365 administration.\nFamiliarity with identity and access management concepts such as SSO, MFA, role-based access, and least privilege.\nBasic network troubleshooting skills across DNS, DHCP, VPN, Wi-Fi, and switching fundamentals.\nExposure to MDM or endpoint management tooling.\nExperience working with a ticketing system, with a service-oriented mindset and strong follow-through.\nGood understanding of onboarding, offboarding, and access control processes.\nClear written and spoken English, and comfort supporting colleagues across multiple time zones.\nAbility to prioritise effectively, work independently on assigned tasks, and ask for help early when something is outside your scope.\nNice to Have\nScripting or automation experience (Bash, Python, or PowerShell).\nAwareness of cloud fundamentals (AWS or equivalent).\nEntry-level certifications such as CompTIA A+/Network+, Google Workspace Administrator, AWS Cloud Practitioner, or similar.\nExposure to security standards, compliance frameworks, or IT governance practices.\nExperience supporting AI, productivity, or developer tooling in a corporate environment.\nBenefits\nAbove-market-rate pay with exciting, uncapped commissions.\nEnjoy the benefits of hybrid work within a performance-driven culture.\nPrivate health and life insurance to keep you covered, with spectacle coverage included\nThe latest tech and gear to stay productive and creative\nJoin a global, inclusive team with offices across the globe\nMusic first vibe where listening to tracks all day counts as work\nWork with legends and handle catalogs for the world’s biggest stars\nFlexible environment that values ideas and innovation\nAbout Us\nWe are a global technology leader helping artists, songwriters, and copyright owners solve the most complex problems in the music industry through advanced rights management and data solutions. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!\nEEO\nAt Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates-regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n#Orfium","description_format":"text","description_chars":5320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Media & Entertainment","Music Industry"],"lifecycle":[{"event":"open","at":"2026-09-12T22:41:38Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":13,"expected_fill_days":32,"reasons":["conf:10","win:mid","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/orfium-it-support-engineer","json_url":"https://alion.io/job/orfium-it-support-engineer.json","meta":{"generated_at":"2026-09-23T17:29:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}