Associate Manager, PXM & Digital Shelf

Description

SUMMARY OF POSITION

Orgain® makes delicious Organic nutritional products including nutrition shakes, protein shakes, protein bars and protein powders to help people lead healthy, vibrant lives. Orgain was created by Dr. Andrew Abraham, whose own experience seeking high-quality organic nutrition during his cancer treatment years ago inspired him to develop products for active people in need of great-tasting wholesome nourishment on the go. Available online and in over 30k stores nationwide, Orgain is perfect for busy lifestyles, weight management & fitness training/recovery.

Orgain is a dynamic, fast-growing company driven by smart, creative minds with a passion for learning, rooted in kindness. Our employees are warm, authentic, passionate, and inspiring.

The Associate Manager, PXM & Digital Shelf ensures Orgain’s products are accurate, compelling, and conversion-ready across all retailer.com sites. This is a hands-on execution role responsible for day-to-day item setup, content publishing and syndication, and PDP quality monitoring across our PIM and syndication platforms. Working within established processes and standards, this person resolves content issues quickly, supports new item launch readiness, and helps surface optimization opportunities through digital shelf analytics and cross-functional coordination. Success in this role requires exceptional attention to detail, strong critical thinking and problem-solving, and the ability to manage a high volume of SKUs and deadlines with accuracy.

ESSENTIAL JOB FUNCTIONS

Responsibilities include but are not limited to:

Item Setup & Digital Shelf Maintenance

• Complete item setup and attribute data entry in PIM and syndication platforms (e.g., Salsify, Syndigo, IX-ONE, 1WorldSync), ensuring data is complete, correctly formatted, and mapped to the appropriate channels.
• Support new item setup and launch readiness, including but not limited to briefing Above the Fold (ATF) imagery briefs and asset management, informed by competitor insights.
• Monitor PDP content health and accuracy across retailers, including titles, bullets, descriptions, images, attributes, and enhanced A+/BTF content.
• Identify and remediate missing content, incorrect claims, outdated pack/size information, taxonomy errors, broken variations, and suppressed listings.
• Ensure product data and imagery meet retailer-specific requirements and internal brand standards; conduct regular content audits.
• Provide ongoing content optimization recommendations for digital shelf that aligns consumer trends such as AEO/GEO
• Execute content updates and syndication through syndication portals and internal/external endpoints, and partner with account teams on manual content updates.
• Manage content data through the delivery pipeline - from receipt of final art and copy through customer syndication and site troubleshooting - aligned to product go-live timelines.
• Support setup of A+/Enhanced content and own brand store updates in partnership with account teams.
• Build and maintain digital catalogs and materials used to view product assortment.
• Own ratings and reviews syndication and Bazaarvoice catalog management, including catalog feed accuracy, product matching, and review distribution to retailer sites.

Issue Management & Cross-Functional Coordination

• Triage and resolve digital shelf requests related to content, catalog, and brand presentation, escalating complex or recurring issues to the Senior Manager.
• Coordinate with eCommerce, Marketing, Brand, Creative, Commercialization, Sales/account teams, external agencies, and retailer partners to resolve content issues.
• Track and document recurring issues, retailer change requests, and rejections to support accurate reporting and follow-up.

Reporting, Insights & Optimization

• Track and report on KPIs including content completeness score, ratings and reviews, and sales impact.
• Provide regular reporting and competitor benchmarking, and summarize findings into clear, actionable recommendations that support launch planning and content briefing.

Company Expectations

• Set individual goals for improving and expanding on everyday job functions, as well as on the greater social and environmental aspects of your work. We expect that you remain accountable to these goals and report your progress in performance reviews.
• Adhere to Orgain’s environmental policies, including our environmental purchasing and recycling policies.
• Be an active member in enhancing Orgain’s social and environmental impact. Help us continue to evolve our commitment to the planet and the people we serve.
• Comply with all company policies and procedures.

Requirements

EXPERIENCE AND SKILL REQUIREMENTS

• Bachelor’s degree in Marketing, Communications, eCommerce, or a related field (or equivalent experience).
• 1-3+ years in eCommerce, digital merchandising, or product content operations, preferably within CPG.
• Hands-on experience with content syndication and PIM platforms; Salsify and Syndigo required. IX-ONE/RIVIR, Nielsen Brandbank, and 1WorldSync preferred.
• Experience with retailer portals (Amazon VC/SC, Walmart Supplier One, Target Partners Online) preferred.
• Familiarity with SEO/AEO/GEO best practices and digital shelf analytics tools preferred.
• Exceptional attention to detail and accuracy, with the ability to manage many SKUs, retailers, and deadlines simultaneously.
• Strong critical thinking and problem-solving skills, with the ability to research issues, identify root cause, and determine the right path forward.
• Excellent time management and organizational skills; a self-starter with a solid understanding of best practices for managing content data.
• Detail-oriented, process-driven, and deadline-driven in a fast-paced environment.
• Strong communication and collaboration skills across all levels of an organization.
• Ability to work independently as well as collaboratively to support the team’s goals.
• Proficiency with spreadsheets (Excel), including working with large data files.
• Ability to adapt to the changing needs of a dynamic, growth-oriented business.
• Personal passion for healthy, sustainable brands and values.
• Self-directed with a demonstrated sense of accountability.
• Ability to drive and influence complex decision-making with various stakeholder groups and build consensus.

WORKING CONDITIONS

• Position is remote and subject to change per business needs.
• Travel may be required from time to time.
• May include prolonged periods sitting at a desk and working on a computer.

At Orgain, we aim to maximize our positive impact in the community and for the planet. We are committed to increasing the social and environmental responsibility of our business while maintaining the exceptional quality of our products. Each team member is responsible for taking part in reducing our environmental impact and fostering an inclusive work environment. As a member of our team, you have a valuable contribution to make to our progress as a sustainable company.

CLASSIFICATION: Exempt

Additional tasks and responsibilities may be assigned to the associate from time to time; the scope of the job may change as necessitated by business demands. This job description does not constitute a contract of employment and the company may exercise its employment-at-will rights at any time.

SALARY RANGE:

Final salary is commensurate upon a variety of factors, including work location, experience, skills, field of responsibility, and education credentials of the associate.