{"id":1488510,"url":"https://alion.io/job/origami-risk-llc-client-success-manager","title":"Client Success Manager","company":{"id":7314,"name":"Origami Risk","domain":"origamirisk.com","url":"https://alion.io/company/origami-risk-llc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-30T00:05:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T16:45:40Z","board_verified":false,"closed_at":"2026-10-20T16:45:40Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Overview\nIndividuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business outcomes. Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth.\nCSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience. Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization.\nResponsibilities\nClient Advocacy & Strategic Partnership\nServes as a primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle.\nBuilds and maintains strong relationships with client stakeholders across operational, managerial, and executive levels.\nUnderstands client business objectives, success criteria, and organizational priorities to align Origami solutions accordingly.\nRepresents the client internally, ensuring their goals, challenges, and feedback are understood and addressed.\nAdoption, Value Realization & Success Planning\nDrives adoption of Origami solutions by aligning product capabilities with client use cases and workflows.\nDevelops and maintains client success plans that define goals, milestones, and measurable business outcomes.\nTracks usage, engagement, and value metrics to assess client health and progress toward goals.\nLeads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and future opportunities.\nClient Lifecycle Ownership\nOwns the client experience across onboarding, stabilization, adoption, and renewal readiness.\nPartners with internal teams to ensure smooth transitions between lifecycle phases and continuity of client experience.\nSupports renewal and expansion readiness by ensuring clients understand and realize the value of their investment.\nCollaborates with Account Management on retention, growth opportunities, and long-term account strategy.\nRisk Identification & Issue Management\nProactively monitors client health indicators, sentiment, and usage trends to identify risks early.\nCoordinates cross-functional resources to mitigate risks and resolve issues impacting client satisfaction.\nManages escalations with professionalism, clear communication, and accountability.\nEnsures client expectations are aligned and appropriately managed throughout issue resolution.\nCross-Functional Collaboration\nOrchestrates internal teams including Support, Technical Account Management, Product, Training, Professional Services, and Account Management to deliver client outcomes.\nProvides clear context and prioritization to internal teams when coordinating client needs.\nSynthesizes client feedback and enhancement requests and ensures they are documented and shared appropriately.\nPartners with Product teams to communicate client needs, trends, and thematic insights.\nCommunication, Documentation & Operational Excellence\nLeads client meetings with clear agendas, outcomes, and follow-through.\nMaintains accurate and up-to-date documentation related to client goals, risks, and engagement plans.\nCommunicates support tier usage, scope considerations, and constraints transparently when applicable.\nIdentifies opportunities to improve processes, playbooks, and client experience over time.\nIndustry & Product Expertise\nMaintains strong working knowledge of Origami modules relevant to assigned clients.\nApplies industry and domain context to client conversations, recommendations, and success strategies.\nTranslates client workflows and challenges into product-aligned solutions and best practices.\nContinuously builds knowledge of industry trends, regulatory considerations, and emerging client needs.\nQualifications\nBachelor’s degree in Business Administration, Risk Management, Insurance, Information Systems, Finance, or a related field, or equivalent practical experience.\nTypically 5+ years of experience in a client-facing Customer Success, Account Management, or consulting role within a SaaS organization.\nWorking knowledge of the insurance industry is strongly preferred.\nDemonstrated ability to build and maintain productive client relationships.\nExperience leading client meetings, business reviews, and adoption discussions. Experience partnering with Sales or Account Management on renewals and growth conversations.\nAbility to translate business needs into product-based solutions.\nStrong verbal and written communication skills, with the ability to tailor messaging to different audiences.\nProven ability to collaborate cross-functionally within a matrixed organization.\nStrong organizational and time management skills, with the ability to manage multiple priorities.\nAnalytical mindset with the ability to interpret data, identify patterns, and draw insights.\nTechnical aptitude with the ability to learn and explain complex software solutions.\nClient-first mindset with a focus on delivering measurable value and outcomes.\nComfort operating in a fast-paced, evolving environment.\nAbility to maintain professionalism, discretion, and confidentiality.\nCommitment to continuous learning and professional development\nAbility to travel up to 10%\nBenefits\nMedical and Dental coverage available for employees, dependents, domestic partners, and spouses\nPaid Time Off - Flexible options plus 10 paid company holidays where available**\nAll full-time positions are hybrid, with many eligible to be completely remote\nFully Paid by Origami Risk - Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance\nGenerous family leave options-including adoption and foster care placements\nPre-Tax Savings Accounts - Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account\nRetirement Savings - 401(k) with company match up to 4%\nEmployee Assistance Program (EAP) - Confidential & Free support offered to colleagues facing personal or work-related complications\nEducation Assistance Program - to help colleagues pursue industry/role-specific certifications\nWellness Benefits - reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management\nAdditional coverages available - Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage\n**Flexible PTO not available in California or the UK\nWho We Are\nOrigami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.\nFounded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.\nA singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions.\nOrigami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.\nCaution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email .","description_format":"text","description_chars":8345,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Education assistance","Growth opportunities","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[{"name":"United Kingdom","iso":"GB"}],"relocation_offered":false,"industries":["Financial Services","Health Care","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-30T00:05:15Z"},{"event":"close","at":"2026-10-20T16:45:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":160000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/origami-risk-llc-client-success-manager","json_url":"https://alion.io/job/origami-risk-llc-client-success-manager.json","meta":{"generated_at":"2026-10-21T14:59:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7314},"rest":"https://alion.io/mcp/rest/get_company?id=7314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forigami-risk-llc-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forigami-risk-llc-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forigami-risk-llc-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/origami-risk-llc-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forigami-risk-llc-client-success-manager"}]}