{"id":3773230,"url":"https://alion.io/job/origin-part-time-customer-experience-associate","title":"Part-Time Customer Experience Associate","company":{"id":171970,"name":"Origin","domain":"useorigin.com","url":"https://alion.io/company/origin-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:23:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T04:12:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ORIGIN\nOrigin is building the AI-native wealth management platform that democratizes sophisticated financial services - combining money management, personalized AI-grounded advice, and financial products in a single intelligent system. We're a Series B company founded by repeat entrepreneurs, backed by Founders Fund, Felicis, and General Catalyst.\nWe've reached profitability and are expanding from our core personal-finance product into banking, high-yield savings, and mortgage & insurance referrals - while growing 100%+ year over year.\nAbout the Role\nOrigin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience. As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform.\nThe ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry. This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours during weekdays and one weekend shift, all from the comfort of your home. The position will include flexible hours and will maintain a remote-first work environment.\nThis is a part-time position with the intention to transition into a full-time role as the company expands. As Origin experiences growth, there is an opportunity for the successful candidate to evolve with the organization, taking on additional responsibilities and contributing to the development of our customer experience initiatives. This role provides a unique pathway for career progression within the company, making it an ideal opportunity for individuals seeking both flexibility and long-term professional development in the tech industry.\nWhat you’ll do\nProvide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.\nEnsure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.\nProactively identify trends and issues to enhance the user experience.\nGo above and beyond to deliver a world-class customer experience by meeting and exceeding user needs\nDevelop a deep understanding of our products to offer informed support and advice.\nGather customer feedback to inform product improvements and customer experience strategies.\nJob Requirements:\nAt least 2-3 years of experience in a support or customer-facing role \nStrong verbal and written communication skills\nPassion for helping people and a positive, can-do attitude \nTechnical Proficiency: Comfortable with SaaS platforms and fintech applications.\nProblem-Solving: Ability to diagnose and resolve customer issues effectively.\nEducation: Bachelor's degree or equivalent experience in business, finance, or related fields.\nAdditional preferred requirements:\nExperience using systems, specifically Zendesk \nExperience with start-ups \nExperience working with contractors \nEligibility Requirements\nCandidates must be legally authorized to work in the United States.\nOrigin does not sponsor visas.\nWhat We Offer\nFinancial Benefits:\nGenerous base salary\nMeaningful equity package\nHealthcare and wellness programs:\nHealthcare\nWellness stipend\nMental wellness program\nUnlimited access to financial planning\nLife insurance for USA-based Originals\nWork-life balance:\nUnlimited DPTO\nRemote-first culture\nPaid Parental Leave\nORIGINALS\nFulfilling our mission is only possible with a diverse team that breathes for excellence and is hugely committed to making money simple for everyone, everywhere.\nAs a team, we are obsessed with delivering the best solution possible to our members through an elegant and self-guided experience. We know that building a product of this magnitude requires from us tons of creativity, autonomy, and flexibility to move fast and embrace uncertainties with ownership. This is who we daily pursue to be!\nTo embrace talented people like this and provide the necessary resources to achieve their best versions, we believe in the power of a healthy environment where each person is valued for who they are and have clear goals and expectations for the future they can build within the company. Each person here is seen as a key player in our team.\nOur environment is diverse, with excellent people and equal opportunities. We believe in the power of the individuality and uniqueness of each of us to make our team even more powerful.\nWe are building an outstanding solution, and here is an invitation for you to become an Original and join us on this journey!","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Personal Finance Apps & Education"],"lifecycle":[{"event":"open","at":"2026-11-04T22:19:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/origin-part-time-customer-experience-associate","json_url":"https://alion.io/job/origin-part-time-customer-experience-associate.json","meta":{"generated_at":"2026-11-06T05:46:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171970},"rest":"https://alion.io/mcp/rest/get_company?id=171970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forigin-part-time-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forigin-part-time-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forigin-part-time-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/origin-part-time-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forigin-part-time-customer-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3773230}},{"tool":"search_jobs","arguments":{"company":"useorigin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3773230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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