{"id":4030705,"url":"https://alion.io/job/orion-innovation-206669-support-engineer","title":"206669 - Support Engineer","company":{"id":684966,"name":"Orion Innovation","domain":"orioninc.com","url":"https://alion.io/company/orioninc","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:54:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T04:32:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.\nDepartment: IT Help Desk Support Engineer \nLocation: Onsite in Montreal, Quebec \nReports To: IT Support Manager\nJob Type: L1 Support Engineer\nJob Summary:\nWe are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of desktops, laptops, mobile devices, and other user-end IT assets.\nKey Responsibilities:\nProvide first level (L1/L2) technical support to users for hardware, software, network, and application issues.\nInstall, configure, and maintain operating systems, software applications, and patches.\nManage and troubleshoot desktop/laptop systems, printers, and peripheral devices.\nHandle user account management, including password resets and access permissions (e.g., Active Directory, O365).\nAssist with setup and configuration of new employee workstations.\nMaintain incident/ticket logs in ServiceNow.\nProvide remote and on-site technical support, as needed.\nEscalate unresolved issues to higher-level support or vendors when necessary.\nEnsure compliance with IT policies and security standards.\nSupport audio/video conferencing tools and meeting room equipment.\nDocument procedures and update the knowledge base.\nRequirements:\n4 years of experience in IT helpdesk or end user support roles.\nStrong knowledge of Windows OS, Microsoft 365, and common business applications.\nExperience with remote desktop tools and ITSM ticketing systems. (ServiceNow)\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP).\nFamiliarity with ITIL best practices is a plus.\nExcellent communication and interpersonal skills.\nStrong problem-solving and time management abilities. \nPreferred Certifications (not mandatory):\nCompTIA A+ / Network+\nMicrosoft Certified: Modern Desktop Administrator Associate\nITIL Foundation\nOrion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\nCandidate Privacy Policy\nOrion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. 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