{"id":3751592,"url":"https://alion.io/job/orion-innovation-it-lab-computing-support-specialist","title":"IT Lab Computing Support Specialist","company":{"id":684966,"name":"Orion Innovation","domain":"orioninc.com","url":"https://alion.io/company/orioninc","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Olympia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"GMP","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-04T13:28:47Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T10:54:02Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.\nPosition Summary\nThe GMP Lab Computing Services (LCS) Engineer is a technical role responsible for the reliable, compliant, and lifecycle management of laboratory computing systems and associated technologies supporting GMP-regulated laboratory operations. This role provides technical support for laboratory computerized systems, infrastructure, instrumentation interfaces, applications, and associated services throughout their lifecycle. The position requires a strong combination of laboratory computing expertise, engineering discipline, GMP knowledge, quality mindset, and operational ownership. The LCS Engineer is expected to operate beyond traditional IT support. The role requires the engineer to understand the business and laboratory requirements, assess risk, execute controlled technical activities, verify outcomes, maintain complete documentation, and ensure systems remain in a compliant and validated/qualified state as applicable.\nThe position works closely with Laboratory Operations, Quality Assurance, Engineering, Facilities, Cybersecurity, Infrastructure, Service Management, vendors, and other stakeholders to ensure laboratory computing services are reliable, secure, supportable, and compliant.\nKey Responsibilities\nLaboratory Computing Services\nProvide senior-level technical support and ownership for GMP laboratory computing systems and associated services.\nMaintain reliable operation of laboratory applications, computerized systems, workstations, instruments, interfaces, and supporting infrastructure.\nServe as a technical subject matter expert for assigned laboratory computing platforms and services.\nLead troubleshooting of complex technical issues and coordinate resolution across multiple technical and business teams.\nProvide technical direction during system incidents, service interruptions, and complex operational events.\nDevelop sustainable solutions to recurring technical problems and reduce operational risk.\nSupport laboratory system lifecycle activities including implementation, configuration, maintenance, upgrades, retirement, and decommissioning.\nMaintain appropriate technical documentation, system information, configuration records, and support procedures.\nGMP and Quality\nPerform all activities in accordance with applicable GMP requirements, company policies, SOPs, work instructions, and quality processes.\nApply a risk-based approach to laboratory computing activities.\nUnderstand how changes to computerized systems may affect laboratory operations, product quality, data integrity, and regulatory compliance.\nEnsure technical activities are appropriately planned, controlled, executed, verified, and documented.\nRecognize when a technical activity requires change control, validation/assurance, deviation management, Quality review, or additional approval.\nPromote a culture in which quality is embedded into technical execution rather than treated as a post-implementation activity.\nDemonstrate willingness to stop work and escalate when requirements, procedures, system state, or expected results are unclear or inconsistent.\nSupport internal and external regulatory inspections and audits as a technical subject matter expert.\nComputerized System Lifecycle\nProvide technical leadership throughout the lifecycle of GMP computerized systems.\nParticipate in system planning, requirements definition, design, configuration, testing, implementation, maintenance, upgrades, and retirement.\nEnsure system configurations remain aligned with approved requirements and intended use.\nMaintain awareness of system dependencies, interfaces, data flows, infrastructure, and upstream/downstream impacts.\nSupport lifecycle documentation and ensure technical records remain current.\nIdentify obsolete, unsupported, or high-risk technologies and develop appropriate remediation strategies.\nSupport system lifecycle roadmaps and technology modernization initiatives.\nChange Control and Risk Management\nLead or provide technical ownership for changes affecting laboratory computerized systems.\nAssess technical, operational, GMP, and data-integrity impacts of proposed changes.\nDevelop appropriate implementation, testing, verification, and rollback strategies.\nEnsure changes are implemented according to approved plans.\nConfirm that completed changes achieve predefined acceptance criteria before considering work complete.\nProvide technical input to risk assessments and determine appropriate controls based on system and business risk.\nEnsure appropriate objective evidence is generated and retained.\nVerification, Testing, and Validation/Assurance\nDevelop and execute technical testing and verification activities appropriate to the risk and intended use of the system.\nEnsure acceptance criteria are established before execution.\nReview expected versus actual results and investigated unexpected outcomes.\nProvide technical support for validation, qualification, or computerized assurance activities as applicable.\nEnsure test evidence is complete, accurate, traceable, and attributable.\nSupport independent review of critical technical activities where required.\nPartner with CSV/CSA and Quality organizations to ensure appropriate lifecycle controls are applied.\nRecognize that successful technical execution does not constitute completion until required verification and documentation are complete.\nData Integrity\nApply data-integrity principles to laboratory computerized systems and associated services.\nUnderstand controls associated with electronic records, user access, audit trails, system configurations, interfaces, and data flows.\nEnsure technical activities do not compromise the integrity, availability, or traceability of regulated data.\nSupport assessment and remediation of data-integrity risks.\nEscalate suspected data-integrity issues promptly and appropriately.\nEnsure system access and configuration activities are performed according to approved procedures and segregation-of-duty requirements.\nIncident, Deviation, and Investigation Support\nProvide technical leadership for complex incidents affecting GMP laboratory systems.\nSupport deviation and nonconformance investigations.\nDevelop technically sound problem statements and event timelines.\nGather and preserve appropriate technical evidence.\nParticipate in root-cause analysis and impact assessments.\nDevelop corrective and preventive actions where appropriate.\nEnsure technical remediation is verified for effectiveness.\nIdentify recurring issues and drive systemic improvements rather than repeated temporary fixes.\nDocumentation and Good Documentation Practices\nCreate and maintain clear, accurate, complete, timely, and traceable technical documentation.\nFollow applicable Good Documentation Practices and data-integrity requirements.\nEnsure documentation accurately reflects work actually performed.\nMaintain system configuration records, technical procedures, support documentation, testing evidence, and change records.\nEnsure technical records allow reconstruction of what was performed, by whom, when, and with what result.\nIdentify and correct documentation deficiencies through appropriate quality processes.\nTechnical Support and Mentoring\nServe as a technical leader and subject matter expert within the LCS organization.\nMentor engineers and technical staff in laboratory computing, GMP, quality, troubleshooting, and controlled execution.\nEstablish and promote consistent engineering practices across the team.\nCoach engineers to think beyond task completion and focus on verification, documentation, and risk.\nReview technical approaches and provide guidance on complex issues.\nBuild technical depth and redundancy within the LCS organization.\nSupport development of engineering standards, procedures, troubleshooting guides, and knowledge-management practices.\nHelp establish a culture of accountability, ownership, and continuous improvement.\nContinuous Improvement\nIdentify opportunities to improve laboratory system reliability, service quality, compliance, and operational efficiency.\nUse incident, service, and system data to identify recurring problems and systemic weaknesses.\nDrive automation and standardization where appropriate without compromising GMP controls.\nReduce unnecessary manual processes and operational dependencies.\nDevelop strategies to improve system availability, supportability, and lifecycle sustainability.\nContribute to long-term laboratory computing technology roadmaps.\nRequired Qualifications\nBachelor’s degree in computer science, Computer Engineering, Electrical Engineering, Information Technology, Life Sciences, or related technical discipline; equivalent relevant experience may be considered.\nSignificant experience supporting laboratory computing, computerized laboratory systems, scientific systems, instrumentation, or related technologies.\nDemonstrated experience working within a GMP-regulated environment.\nStrong understanding of GMP principles and Good Documentation Practices.\nDemonstrated experience with controlled technical execution, change management, testing, and verification.\nStrong troubleshooting and analytical problem-solving skills.\nExperience supporting regulated computerized systems throughout their lifecycle.\nExperience working with cross-functional teams including Quality, Laboratory Operations, Engineering, Cybersecurity, Infrastructure, and vendors.\nStrong technical writing and communication skills.\nDemonstrated ability to work independently and exercise sound technical judgment.\nAbility to balance operational urgency with GMP and quality requirements.\nPreferred Qualifications\nExperience supporting pharmaceutical, biotechnology, medical device, or other highly regulated laboratory environments.\nExperience with computerized system validation (CSV) or computer software assurance (CSA).\nExperience with laboratory informatics and laboratory applications.\nExperience supporting laboratory instruments and instrument-to-system interfaces.\nExperience with Windows infrastructure supporting laboratory systems.\nExperience with virtualization, networking, databases, system interfaces, or enterprise infrastructure.\nExperience with data-integrity assessments.\nExperience with change control, deviation investigations, CAPA, and risk assessments.\nExperience supporting regulatory inspections or audits.\nExperience leading technical projects or system implementations.\nExperience mentoring engineers or technical staff.\nCore Competencies\nTechnical Excellence\nDemonstrates advanced knowledge of laboratory computing technologies and can independently troubleshoot complex systems and infrastructure.\nGMP and Quality Mindset\nUnderstands that quality is part of technical execution and consistently incorporates GMP, data integrity, risk management, verification, and documentation into daily work.\nOwnership and Accountability\nTakes end-to-end ownership of technical problems and ensures that issues are resolved, verified, documented, and appropriately closed.\nRisk-Based Decision Making\nConsiders technical, operational, compliance, data-integrity, and business risks before making decisions or implementing changes.\nCommunication\nClearly communicates technical issues, risks, decisions, and recommendations to both technical and non-technical stakeholders.\nCollaboration\nBuilds effective relationships across LCS, Laboratory Operations, Quality, CSV/CSA, Engineering, IT, Cybersecurity, and other 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