{"id":1871035,"url":"https://alion.io/job/orisha-customer-success-manager","title":"Customer Success Manager","company":{"id":1801923,"name":"Orisha","domain":"orisha.com","url":"https://alion.io/company/orisha-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zwolle, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4700,"currency":"EUR","period":"month","gross":true,"usd_annual":63492},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T09:50:21Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T22:29:56Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Become the strategic partner for our key enterprise clients within a fast-growing European SaaS group.\nJoin Orisha Commerce, our Business Unit dedicated to digital performance and cutting-edge e-commerce solutions.\nAs a Customer Success Manager for our product Tweakwise, you will work closely with the Head of Sales & Customer Success. You will be responsible for customer satisfaction, retention, and growth across our portfolio of strategic accounts (€40k+ ARR). Serving as the key link between the client and our internal teams, your role will have a direct and measurable impact on revenue growth and Customer Lifetime Value (CLV).\nYour missions :\n1. Drive Relationships & Maximize Retention for Strategic Accounts\nServe as the primary contact and trusted advisor for our largest clients from contract signing onwards.\n\nTrack account health using key metrics (Customer Health Score, CSAT, NPS) and establish regular, proactive communication cadences.\n\nIdentify early warning signs, address attrition risks, and implement long-term solutions to minimize churn.\n\n2. Accelerate Product Adoption & Customer Value\nAdvise clients on best practices for using our software solutions, facilitating dedicated training sessions and webinars.\n\nRelay field feedback and feature requests to product teams to help shape the product roadmap.\n\nPrevent escalations by monitoring support tickets and proactively intervening alongside technical teams.\n\n3. Drive Expansion Opportunities (Upsell & Cross-sell)\nIdentify growth levers within your portfolio and collaborate with the sales team to close upsell and cross-sell opportunities.\n\nMaximize Customer Lifetime Value (CLV) by continuously aligning our software value proposition with your clients' business goals.\n\nAt Orisha, AI is an everyday ally: we encourage and train every employee to use Gemini to boost creativity and productivity.\nWho are you ?\nEducation & Experience : higher education degree (HBO level / Bachelor’s or Master’s) with at least 3 years of successful experience in a similar B2B SaaS Customer Success Management role.\n\nSolid experience in account management, preferably within the SaaS industry, with a strong commercial mindset\n\nSoft Skills : excellent interpersonal skills, a proactive advisory posture, and a natural ability to train and guide clients.\n\nLanguages : fluent in both Dutch and English (spoken and written) for daily interactions with local clients and international group teams.\n\nCompliance : rigorous, with strict adherence to information security and confidentiality rules.\n\nLocation & Contract : Full-time 1-year contract, based in Zwolle (Netherlands)\nSalary : €3,500 to €4,700 gross per month, depending on profile.\nAbout Orisha\nFounded in 2003, Orisha is a European software vendor providing specialized solutions primarily for retail, real estate, healthcare, construction, and agrifood businesses.\nSince its inception, Orisha has guided companies toward success by delivering industry-specific, mission-critical solutions. Today, Orisha generates €350M in revenue and employs 2,200 people.\nThe group supports over 50,000 clients across 100+ countries with the technology necessary to power their day-to-day operations.\nIf you resonate with this project, let us know! We look forward to meeting you.\n#WeAimForTheSummit","description_format":"text","description_chars":3304,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":1,"age_days":22,"expected_fill_days":71,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":63492,"is_top_pay":false},"html_url":"https://alion.io/job/orisha-customer-success-manager","json_url":"https://alion.io/job/orisha-customer-success-manager.json","meta":{"generated_at":"2026-10-15T01:15:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801923},"rest":"https://alion.io/mcp/rest/get_company?id=1801923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forisha-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forisha-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forisha-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orisha-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forisha-customer-success-manager"}]}