{"id":1871037,"url":"https://alion.io/job/orisha-customer-support-specialist-level-1","title":"Customer Support Specialist (Level 1)","company":{"id":1801923,"name":"Orisha","domain":"orisha.com","url":"https://alion.io/company/orisha-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zwolle, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":3200,"currency":"EUR","period":"month","gross":true,"usd_annual":43224},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-21T08:19:52Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-22T22:25:52Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Customer Support Specialist\nJoin Orisha Commerce and play an active role in customer satisfaction in a fast-growing SaaS environment.\nAs a Customer Support Specialist (Level 1) for our product Tweakwise, you will be the primary point of contact for our daily users, building a direct bridge between on-the-ground customer experience and the development of our software solutions.\nMissions :\nFrontline Customer Engagement : handle incoming inquiries (email, chat, phone, ticketing) with responsiveness and professionalism, ensuring compliance with our SLAs.\n\nDiagnosis & Resolution (Triage) : analyze user issues, troubleshoot known functional glitches, and provide clear, step-by-step guidance to resolve issues quickly.\n\nEscalation & Product Synergy : accurately document and transfer complex technical incidents and feature requests to the L2 Support and Product teams (bug reproduction, full context) to help shape the software roadmap.\n\nCRM & Ticketing Management : maintain and qualify customer records and ticket lifecycles within Intercom and HubSpot.\n\nContent Creation : write new support articles, keep existing ones up-to-date, and quickly create feature videos using our internal AI tools.\n\nAt Orisha, AI is an everyday ally : we encourage and train every employee to use Gemini to boost creativity and productivity.\nWho you are ?\n1 to 3 years of experience in a customer-facing or technical support role (Customer Support or SaaS Support).\n\nHands-on experience with ticketing and CRM tools (ideally Intercom or HubSpot, or equivalent platforms).\n\nFluent in both Dutch and English (spoken and written) for daily interactions with local clients and international group teams.\n\nEmpathetic, patient, and driven by a strong customer-service mindset.\n\nHighly structured and organized, with a great customer contact, and the ability to strictly follow established processes and protocols.\n\nThis position is a full-time 1-year contract, based in Zwolle (Netherlands).\nGross monthly salary between €2,500 and €3,200.\nBenefits : hybrid and flexible work arrangements, travel allowance, and pension plan.\nAbout Orisha\nFounded in 2003, Orisha is a European software publisher providing solutions tailored mainly to retail, real estate, healthcare, construction, and agrifood businesses.\nSince its inception, Orisha has helped companies succeed by offering specialized, essential software for their daily operations. Orisha generates €350 million in revenue and employs over 2,200 people.\nOrisha supports more than 50,000 customers across 100+ countries with the technology they need to run their businesses every day.\nIf this sounds like you, let us know! We look forward to meeting you.\n#WeAimForTheSummit","description_format":"text","description_chars":2706,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:00Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.863,"p_room":0.9,"age_days":30,"expected_fill_days":71,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":43224,"is_top_pay":false},"html_url":"https://alion.io/job/orisha-customer-support-specialist-level-1","json_url":"https://alion.io/job/orisha-customer-support-specialist-level-1.json","meta":{"generated_at":"2026-10-22T23:15:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801923},"rest":"https://alion.io/mcp/rest/get_company?id=1801923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forisha-customer-support-specialist-level-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forisha-customer-support-specialist-level-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forisha-customer-support-specialist-level-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orisha-customer-support-specialist-level-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forisha-customer-support-specialist-level-1"}]}