{"id":1871020,"url":"https://alion.io/job/orisha-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1801923,"name":"Orisha","domain":"orisha.com","url":"https://alion.io/company/orisha-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nijkerk, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":3200,"currency":"EUR","period":"month","gross":true,"usd_annual":43224},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-02T08:48:48Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T08:26:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Join Orisha Commerce and our suite of B2B solutions (App4Sales / Core-suite).\nAs a Customer Support Specialist, you will work closely with Rosanne de Wit. You will be the primary point of contact for our customers, playing a central role in their daily satisfaction, resolving their operational challenges, and reducing churn.\nMissions :\n1/ Frontline Customer Engagement & Customer Relations\nHandle incoming multi-channel requests (email, chat, phone, ticketing) with responsiveness, rigor, and professionalism.\n\nEnsure strict compliance with our Service Level Agreements (SLAs).\n\n2/ Diagnostics, Triage & Resolution\nAnalyze user issues and diagnose common functional anomalies.\n\nGuide customers step-by-step with clarity and pedagogical care to provide fast and effective resolutions.\n\n3/ Product Synergy & L2 Escalation\nAccurately document and escalate complex technical incidents and feature requests to the Product and L2 Support teams (bug reproduction, detailed context).\n\nDirectly contribute to shaping and guiding the software roadmap through field feedback.\n\n4/ CRM & Ticketing Management\nKeep all customer files and ticket lifecycles up to date and qualified within Intercom FinAI.\n\n5/ \"AI-First\" Documentation & Knowledge Base\nWith a firmly AI-first approach, continuously enrich our internal knowledge base and external help center FAQs to increase customer autonomy and team efficiency.\n\nAt Orisha, AI is an everyday ally : we encourage and train every employee to use Gemini to boost creativity and productivity.\nWho you are?\nYou have 1 to 3 years of experience in a customer support or technical support role (Customer Support, IT Helpdesk, or SaaS Support).\n\nYou have hands-on experience with ticketing tools and CRMs.\n\nFluent in both Dutch and English (spoken and written) for daily interactions with local clients and international group teams.\n\nYou have strong logical reasoning skills, capable of quickly isolating friction points and\n\nEmpathetic, patient, and driven by a strong customer-service mindset.\n\nProactive and curious, you strive to understand the architecture of the software solutions you support and maintain composure and efficiency in a fast-paced environment.\n\nThis position is available on a 12-month fixed-term contract (renewable for another 12 months) and based in our offices in Nijkerk (Netherlands).\nGross Salary: between €2,500 and €3,200 per month (fixed 13th month included in the package).\nBenefits: hybrid and flexible working model, travel allowance, and pension plan.\nAbout Orisha\nFounded in 2003, Orisha is a European software publisher primarily serving retail, real estate, healthcare, construction, and agrifood businesses.\nSince its creation, Orisha has been guiding businesses toward success by providing industry-specific, mission-critical solutions. Orisha generates over €350M in revenue and has more than 2,200 employees.\nOrisha supports over 50,000 customers across more than 100 countries in their daily technology needs to keep operations running.\nIf you see yourself in this project, let us know! We look forward to meeting you.\n#WeAimForTheSummit","description_format":"text","description_chars":3112,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":71,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":43224,"is_top_pay":false},"html_url":"https://alion.io/job/orisha-customer-support-specialist","json_url":"https://alion.io/job/orisha-customer-support-specialist.json","meta":{"generated_at":"2026-10-13T09:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1801923},"rest":"https://alion.io/mcp/rest/get_company?id=1801923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forisha-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forisha-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forisha-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orisha-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forisha-customer-support-specialist"}]}