{"id":2116253,"url":"https://alion.io/job/oro-technical-account-managercustomer-solutions-architect","title":"Technical Account Manager/Customer Solutions Architect","company":{"id":2409536,"name":"Oro","domain":"oro.com","url":"https://alion.io/company/oro-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":243000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":377},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"Confluence","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:25:24Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T06:02:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job OverviewWe are seeking a Technical Account Manager (TAM) to serve as the primary technical authority\nand trusted advisor for our customers and implementation partners with a direct link to our product\nteam. In this role, you will own upfront system design and long-term platform health, lead\nsolution architecture design, resolve complex integration blockers during implementation, and\ndrive ongoing platform growth through new feature adoption, system optimization, and technical\naccount management. By bridging hands-on engineering with strategic account management,\nyou will ensure partners build scalable, high-value solutions on our platform while continuously\nchanneling partner feedback and feature requests directly to our Product and Engineering\nteams. The ideal candidate is a consultative system architect who combines deep hands-on\nintegration and implementation expertise with strong client management skills, proven in guiding\nimplementation partners through complex technical deployments while driving long-term\nplatform adoption.\nKey Responsibilities\nTechnical Account Oversight\nAct as the primary technical point of escalation for assigned clients and partners\nTranslate business needs into technical requirements and solutions\nOversee technically complex scope items & ensure successful delivery\nMonitor health of (or suggest need for) Technical Advisories\nIdentify project risks from SIs and other third party developers, including potential need\nfor intervention by Oro\nOwn architecture and solution related requests to support\nEscalate support tickets when needed to coordinate timely resolution\nReport any recurring issues or feature requests to the Oro product team\nCross-Departmental Collaboration\nClose collaboration with account main contact (CSM)\nCommunicate with product and delivery teams, as needed, including go-live support\nWork with support and professional services team on client and partner advisory for\ncustomization requests\nCompare estimates vs post-project actual hours to improve future estimation work\nAdvocate expanding existing features or suggest new ones for product roadmap\nContribute to process improvements and internal knowledge sharing\n\nRequired Qualifications\n5+ years of experience in technical account management, solutions engineering, or\nsimilar client-facing roles\nDeep technical & architectural depth, including hands-on experience with modern\nsystem design, web APIs (REST, GraphQL), data integration patterns, and cloud\nplatforms\nStrong understanding of web and e-commerce platforms implementation and\necosystems (PIM, ERP, CMS, OMS)\nStrong knowledge of web technologies (HTML, CSS, JavaScript, APIs, Server-side\narchitecture)\nExperience managing multiple clients or projects simultaneously\nExcellent communication and presentation skills\nStrong problem-solving and organizational abilities\nAvailability to work remotely during Eastern Standard Time (EST) business hours\nPreferred Qualifications\nFamiliarity with analytics tools (Google Analytics, GA4, etc.)\nUnderstanding of SEO, CRO, and digital marketing concepts\nExperience with Atlassian tools (JIRA, Confluence, etc.)\nTechnical background or prior development experience is a plus\nKey Competencies\nClient-first mindset with strong interpersonal skills\nAbility to translate complex technical concepts into a clear, actionable roadmap\nProactive, detail-oriented, and highly organized\nAdaptability in a fast-paced, evolving environment\nWhat Success Looks Like\nHigh client satisfaction and retention\nPromptly handled technical escalations\nResults-oriented task prioritization\nGrowth in existing accounts through strategic recommendations\nStrong internal collaboration, especially with CSMs\nAbout the Company\nOroCommerce is a global B2B eCommerce platform built for complex buying and selling. We help manufacturers, distributors, and wholesalers digitize and scale their businesses through flexible, open-source technology. Collaboration, transparency, and innovation drive how we work across teams, time zones, and partners to deliver lasting value for our customers worldwide.\nSalary: $120,000+","description_format":"text","description_chars":4112,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-08T23:25:24Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.794,"p_room":0.9,"age_days":14,"expected_fill_days":27,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/oro-technical-account-managercustomer-solutions-architect","json_url":"https://alion.io/job/oro-technical-account-managercustomer-solutions-architect.json","meta":{"generated_at":"2026-10-23T08:08:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2409536},"rest":"https://alion.io/mcp/rest/get_company?id=2409536"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foro-technical-account-managercustomer-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foro-technical-account-managercustomer-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foro-technical-account-managercustomer-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oro-technical-account-managercustomer-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foro-technical-account-managercustomer-solutions-architect"}]}