{"id":2353846,"url":"https://alion.io/job/orquest-customer-success-manager-junior","title":"Customer Success Manager Junior","company":{"id":4416013,"name":"Orquest","domain":"orquest.com","url":"https://alion.io/company/orquest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":50000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Machine Learning","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-18T22:23:34Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people - both customers and employees - and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.\nOur team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.\nHow you'll make a difference\nB2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders. \nValue Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest. \nData-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client. \nProactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software. \nCross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.\nRequirements\nWhat we are looking for\n2+ years of experience as a Customer Success Manager. \nB2B SaaS Experience: You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool. \nAnalytical Skills: You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story. \n CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline. \nLanguages: Excellent English and Spanish. A strong level of French is a massive plus.\nSoft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously. \nNice to have: Previous knowledge of the Retail or Restaurant/QSR industries. \nBenefits\nWhat we offer\nA key role in a fast-growing international SaaS company\nA diverse, global team and collaborative culture\nReal ownership and autonomy to drive impact\nBeyond the Salary:\nComprehensive Medical Insurance.\nOpenUp platform for your mental well-being.\nCobee for flexible compensation (meals, transport, etc.).\nLanguage classes to keep you growing.\nA flexible work model","description_format":"text","description_chars":2648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T14:23:52Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":93,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/orquest-customer-success-manager-junior","json_url":"https://alion.io/job/orquest-customer-success-manager-junior.json","meta":{"generated_at":"2026-10-19T01:31:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":889,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416013},"rest":"https://alion.io/mcp/rest/get_company?id=4416013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forquest-customer-success-manager-junior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forquest-customer-success-manager-junior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forquest-customer-success-manager-junior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orquest-customer-success-manager-junior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forquest-customer-success-manager-junior"}]}