{"id":4054395,"url":"https://alion.io/job/ortec-group-technicien-support-it-hf","title":"Technicien support IT H/F","company":{"id":2299157,"name":"Ortec Group","domain":"ortec-group.com","url":"https://alion.io/company/ortec-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aix-en-Provence, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T14:46:42Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T03:47:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoignez OREVE, le premier réseau public de stations de recharge très haute puissance en France. En tant que Technicien Support IT, vous serez responsable de la configuration fonctionnelle optimale des stations de recharge, de l'escalade et du pilotage des fournisseurs IT en cas d'incidents, et de la documentation des cas de support technique. Vous travaillerez en étroite collaboration avec les équipes internes et contribuerez à l'amélioration continue des processus de support technique.\nMissions\nResponsable de la configuration fonctionnelle optimale d'une station de recharge OREVE, y compris le paramétrage des stations et bornes, la gestion de l'itinérance, et la supervision technique.\nEscalade et pilotage des fournisseurs IT en cas d’incidents, en collaboration avec les équipes internes pour analyser et résoudre les problèmes complexes.\nDocumenter les cas de support technique, en enregistrant toutes les interactions avec les clients et en mettant à jour la base de connaissances.\nProfil recherché\nDe formation bac +2 à Bac +5 en informatique ou dans un domaine similaire.\nVous cumulez une expérience d’au moins 4 ans dans un poste similaire ou dans le secteur du support IT ou autre.\nBonne maîtrise des outils bureautiques (Excel, Word).\nVous avez un vernis minimum sur les technologies Web\nExcellentes compétences organisationnelles et rigueur.\nSens de la coordination et esprit d’équipe.\nBon relationnel et capacité à collaborer avec divers interlocuteurs.\nNous serons ravis de partager avec vous notre passion pour notre métier au service du Groupe ORTEC.\nUn package salarial attractif : \nSalaire selon votre profil\n\nTitre restaurant\n\nMutuelle,\n\nLe développement de compétences, accélérateur de performance : \nDes actions de formation au-delà des obligations légales,\n\nUn centre de formation interne,\n\nUn programme de mobilité en interne,\n\nNotre politique RH, mise en œuvre autour d’une démarche solidaire globale : Action logement, Action sociale, Action handicap.\nL’équilibre pour réussir ! Un environnement de travail accueillant et flexible : \nDes journées d’équipe et évènements de Groupe,\n\nUne stratégie de développement responsable ! Vous êtes sensible aux enjeux sociaux, sociétaux, environnementaux ? 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