{"id":660184,"url":"https://alion.io/job/orthoatlanta-customer-service-representative","title":"Customer Service Representative","company":{"id":685013,"name":"OrthoAtlanta","domain":"orthoatlanta.com","url":"https://alion.io/company/orthoatlanta","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T14:24:31Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-09T20:43:03Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Location: Atlanta, GA\nSchedule: Full-time, On-site\nCompensation: Competitive hourly rate + benefits\nPerks: Collaborative team culture, career advancement, and direct patient support\nAbout OrthoAtlanta\nBecome part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.\nWhat You’ll Do\nAs a Customer Service Representative at OrthoAtlanta, you’ll:\nAnswer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard\nSchedule appointments and follow-ups accurately and efficiently\nEnter and update patient demographics and insurance information in Epic\nCreate and manage patient cases and referral entries\nVerify insurance eligibility and referral requirements\nWork referral workqueues and index documentation in OnBase and Epic\nProvide clear directions, declare calls, and guide patients as needed\nCollaborate with colleagues across departments in a fast-paced environment\nDeliver an exceptional patient experience with professionalism and empathy\nSupport additional tasks and projects as assigned by the Call Center Manager\nA Great Fit If You…\nThrive in a busy, phone-driven environment with fast call volume\nBring empathy, clarity, and efficiency to every patient interaction\nCommunicate with confidence and compassion-both in writing and over the phone\nStay organized and composed, even during high-pressure moments\nUnderstand the importance of accuracy in patient records and scheduling\nWhat You’ll Need\nHigh school diploma or GED\n2+ years of experience in a medical office or call center (preferred)\nWorking knowledge of Epic (strongly preferred)\nFamiliarity with medical terminology (preferred)\nExcellent verbal and written communication skills\nDetail-oriented with strong time management and multitasking abilities\nDiscretion, professionalism, and a team-first mindset\nWhy OrthoAtlanta?\nJoin a trusted name in orthopedic and sports medicine care\nBe part of a patient-first culture where your voice and contributions matter\nEnjoy ongoing opportunities for career growth and development\nAre you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!","description_format":"text","description_chars":2641,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation","Orthopedic Clinics"],"lifecycle":[{"event":"open","at":"2026-09-10T21:29:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.55,"age_days":31,"expected_fill_days":31,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/orthoatlanta-customer-service-representative","json_url":"https://alion.io/job/orthoatlanta-customer-service-representative.json","meta":{"generated_at":"2026-11-09T22:34:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685013},"rest":"https://alion.io/mcp/rest/get_company?id=685013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forthoatlanta-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forthoatlanta-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forthoatlanta-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orthoatlanta-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forthoatlanta-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":660184}},{"tool":"search_jobs","arguments":{"company":"orthoatlanta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":660184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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