{"id":3175915,"url":"https://alion.io/job/orthocarolina-customer-support-i","title":"Customer Support I","company":{"id":2445113,"name":"OrthoCarolina","domain":"orthocarolina.com","url":"https://alion.io/company/orthocarolina","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T06:00:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolinahas 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us\nWe are currently searching for aCustomer Service Specialisttojoinour teaminourOrthoCarolinaBusinessOffice in Charlotte.\nThis position is a hybrid schedule with rotating days in the office depending on department needs.\nTheCustomer Service Representative is responsible forcourteously answering and routing business office patient account phone calls to theappropriate individualswithin the company. Theyassistpatients with their account questions and any questionspertaining totheOrthoCarolinabusiness office.\nEssential Functions:\nProcessing electronic insurance claims, along with generating and analyzing custom claims reports.\n\nResponsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts.\n\nSkills and Abilities:\nHealth care and/or medical billing experience.\n\nExperience in processing electronic insurance claims, along with generating and analyzing claimreports.\n\nExperience processinginsurance claims for secondarypayers;as well as processing credit card transactions and posting them to patient accounts.\n\nExperience with high volume call environment (100 calls per day).\n\nEmployee Type\nRegularQualifications\nSkills\nEducation\nHigh School (Required)Certifications\nLanguage\nWork Experience\nCustomer Service Experience, Healthcare Experience","description_format":"text","description_chars":1922,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Medicine","Orthopedic Clinics"],"lifecycle":[{"event":"open","at":"2026-10-23T20:01:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:4","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/orthocarolina-customer-support-i","json_url":"https://alion.io/job/orthocarolina-customer-support-i.json","meta":{"generated_at":"2026-10-27T23:07:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2445113},"rest":"https://alion.io/mcp/rest/get_company?id=2445113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Forthocarolina-customer-support-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Forthocarolina-customer-support-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Forthocarolina-customer-support-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/orthocarolina-customer-support-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Forthocarolina-customer-support-i"}]}