{"id":3897320,"url":"https://alion.io/job/orthocarolina-patient-services-coordinator","title":"Patient Services Coordinator","company":{"id":2445113,"name":"OrthoCarolina","domain":"orthocarolina.com","url":"https://alion.io/company/orthocarolina","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T23:31:02Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T13:38:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Serves as the initial point of contact for OC patients and healthcare providers within the clinic, duties which include: appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OC and clinic policies. Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolinahas 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us\nWe are currently searching for aPatient Services Coordinator to work with our team at ourContact Center location.\nThis position is a remote position and willworkaschedule ofMonday- Friday 8:00am-5:00pm.\nTraining for this role will be onsite and conducted out of ourMatthews, NC office for the first three weeks of employment.\nThe Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.\nEssential Functions:\nAppointment scheduling and answering incoming calls from healthcare providers and patients.\n\nEnsures that all calls are handled ina timely, courteous manner and that patient appointments are in keeping with allOrthoCarolinaand clinic policies.\n\nReschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.\n\nSupportsclinicalteam to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent toclinicalteam for response.\n\nSkills and Abilities:\nAbility to learn proprietary software applications.\n\nKnowledge of medical terminologypreferred.\n\nSkill in telephoneprocedure.\n\nEducation required:\nHigh school graduate, GED, or equivalent experience\nAssociate’s or Bachelor’s degree preferred.\nExperience required:\nOne year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.\nPrior, direct experience in fast paced customer service setting required. \nExperience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred. \nPrior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.\nPreferred Skills:\nAbility to learn proprietary software applications.\nKnowledge of medical terminology preferred.\nSkill in telephone procedure.\nEmployee Type\nRegularQualifications\nSkills\nCustomer Handling, Customer Service, Inbound Calls, Interpersonal Communication, Leadership, Patient Scheduling, Team Management, Time ManagementEducation\nCertifications\nLanguage\nWork Experience","description_format":"text","description_chars":3504,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Sports Medicine","Orthopedic Clinics"],"lifecycle":[{"event":"open","at":"2026-11-06T23:31:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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