{"id":2752245,"url":"https://alion.io/job/oscilar-tam-director","title":"TAM Director","company":{"id":3434,"name":"Oscilar","domain":"oscilar.com","url":"https://alion.io/company/oscilar","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":18,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":255000,"max":285000,"currency":"USD","period":"year","gross":null,"usd_annual":285000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"GCP","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-16T22:54:47Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T05:17:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Oscilar\nAt Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.\nWhy Join Us?\nMission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.\nOwnership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.\nInnovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.\nRole Overview\nOscilar is looking for a Director of Technical Account Management to lead and scale a high-performing team responsible for customer success, retention, expansion, and long-term value realization.\nThis is a hands-on leadership role for someone who leads through expertise, judgment, and example. You'll build a team of Technical Account Managers who operate as general managers of their portfolios - owning customer relationships, driving technical adoption, anticipating risks, identifying growth opportunities, and delivering measurable business outcomes.\nReporting to the VP of Solutions Engineering & Customer Success, you'll set the standard for technical account ownership, serve as an executive partner to our most strategic customers, and develop the team's expertise in AI-driven risk decisioning and agentic AI.\nYou'll also serve as a critical bridge between customers, Product, and Engineering, translating field intelligence into actionable insights that influence Oscilar's platform and product roadmap.\nThis role sits at the intersection of technical customer success, commercial strategy, agentic AI adoption, and product innovation. We're looking for a leader who can build an exceptional team while remaining deeply connected to customers, technology, and the outcomes that matter.\nWhat You'll Do\nLead, hire, and develop a high-performing Technical Account Management team, fostering a culture of extreme ownership, technical excellence, and customer accountability.\n\nEmpower TAMs to operate as GMs of their portfolios, independently owning customer engagement from onboarding and implementation through adoption, renewal, and expansion.\n\nOwn team-level performance against Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer satisfaction, product adoption, and time-to-value objectives.\n\nEstablish clear standards for account success planning, executive engagement, customer health management, and proactive identification of retention and expansion opportunities.\n\nServe as the senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements.\n\nBuild trusted relationships with executive stakeholders, leading strategic business reviews and ensuring customers realize measurable value from Oscilar's platform.\n\nPartner closely with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewal strategies, commercial expansion, and complex implementations.\n\nProvide technical leadership across the TAM organization, ensuring the team can confidently navigate API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows while engaging specialized engineering resources when appropriate.\n\nChampion agentic AI adoption, developing the team's ability to guide customers through AI-driven automation strategies, workflow design, deployment, and ongoing optimization.\n\nBuild team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance across fraud, credit, and compliance use cases.\n\nLeverage AI tools such as Claude, Cursor, GPT, or similar technologies to accelerate analysis, improve team productivity, and develop scalable customer enablement resources.\n\nAct as the voice of the customer in Product and Engineering discussions, translating deployment insights, recurring challenges, and emerging customer needs into actionable roadmap recommendations.\n\nPartner with Product and Engineering on beta programs, early-access initiatives, and reusable implementation frameworks that improve customer outcomes.\n\nBuild scalable operating processes, customer health frameworks, performance dashboards, and team development programs that enable consistent execution without sacrificing autonomy.\n\nCommunicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership.\n\nWhat You'll Bring\n10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms.\n\n5+ years of leadership experience, with a demonstrated ability to hire, coach, develop, and scale high-performing technical customer-facing teams.\n\nProven experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion.\n\nA track record of building teams that operate with independent account ownership, commercial accountability, and strong technical judgment.\n\nDeep understanding of enterprise customer success, including executive business reviews, customer health frameworks, renewal strategy, account planning, and expansion motions.\n\nStrong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure).\n\nAbility to guide teams through complex customer implementations, troubleshoot technical escalations, and collaborate effectively with Solutions Architects, Product, and Engineering.\n\nFamiliarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows, including their deployment, evaluation, and operational considerations.\n\nPractical experience leveraging LLMs and AI tools to improve productivity, accelerate analysis, automate workflows, or solve complex business problems.\n\nStrong commercial instincts and the ability to connect technical adoption and customer value realization with retention and revenue expansion.\n\nExceptional executive communication skills, with the ability to influence C-suite stakeholders and translate complex technical concepts into clear business outcomes.\n\nData-driven approach to leadership, with experience defining KPIs, tracking leading indicators, and using performance insights to guide decisions.\n\nProven ability to influence cross-functional stakeholders and translate customer insights into meaningful product, engineering, and business outcomes.\n\nPreferred Qualifications\nDomain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning.\n\nExperience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company.\n\nExperience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows.\n\nFamiliarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations.\n\nExperience with customer success platforms such as Salesforce, Gainsight, Totango, or similar tools.\n\nExperience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment.\n\nWhat Success Looks Like\nBuild a high-performing TAM organization where every team member demonstrates independent portfolio ownership, technical credibility, and commercial accountability.\n\nDrive measurable improvements in customer retention, net revenue retention, product adoption, and time-to-value.\n\nEstablish strong executive relationships and proactive engagement strategies across Oscilar's most strategic customer accounts.\n\nAccelerate customer adoption of AI-powered decisioning and agentic AI capabilities, translating technical innovation into measurable business value.\n\nCreate a structured feedback loop between customers, Product, and Engineering that meaningfully influences platform capabilities and roadmap priorities.\n\nEstablish scalable customer success frameworks that support Oscilar's growth while preserving the speed, ownership, and customer intimacy of a high-performing startup.\n\nBenefits and Other Perks\nCompensation: Competitive salary and equity packages, including a 401(k) plan.\n\nFlexibility: Remote-first culture.\n\nHealth: 100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for you and your dependents (US).\n\nBalance: Unlimited PTO policy.\n\nCulture: Family-friendly environment with regular team events and offsites.\n\nDevelopment: Unparalleled learning and professional development opportunities.\n\nImpact: Making the internet safer by protecting online transactions.","description_format":"text","description_chars":8931,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","RegTech, AML & Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-17T00:23:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 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