{"id":3428440,"url":"https://alion.io/job/oshkosh-corporation-technical-service-associate","title":"Technical Service Associate","company":{"id":1840676,"name":"Oshkosh Corporation","domain":"oshkoshcorp.com","url":"https://alion.io/company/oshkoshcorp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":66,"ghost_share":0,"stale_share":0.924,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McConnellsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51400,"max":79200,"currency":"USD","period":"year","gross":null,"usd_annual":79200},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T23:20:15Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T16:53:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About JLG, an Oshkosh company\nJLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.\nThe experienced and highly skilled Technical Service/Support Specialist will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.\nYOUR IMPACT\nThese duties are not meant to be all-inclusive, and other duties may be assigned:\nProvide technical assistance and support for incoming queries and issues related to equipment.\nDiagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.\nDocument all customer interactions and technical issues in the customer relationship management (CRM) system.\nSupport one model family within the AWP, TMH, or Scissor model families\nConduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment.\nUtilize technical documentation and resources to provide accurate solutions and guidance.\nEscalate unresolved issues to internal teams and/or management for guidance.\nFollow up with customers to ensure issues are fully resolved to the customers’ satisfaction.\nUtilize current knowledge articles for resolving customer issues.\nCommunicate knowledge article usage to the customer base.\nCommunicate with the knowledge writer and/or technical team if inaccuracies are found.\nCommunicate with the knowledge writer team for opportunities pertaining to new material not currently documented.\nStay current with product development, industry trends, and best practices for product support.\nParticipate in ongoing training to maintain high levels of product knowledge and support skills.\nWork closely with customer support to communicate customer feedback and technical issues.\nProvide input on product improvements based on customer feedback and trends.\nRespond promptly and professionally to customer inquiries via phone, email, and chat.\nMINIMUM QUALIFICATIONS\nHigh School Diploma or GED and one (1) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.\nSTANDOUT QUALIFICATIONS\nStrong technical troubleshooting and problem-solving skills.\nExcellent verbal and written communication skills.\nProficiency in using CRM software and technical support tools.\nAbility to explain complex technical information clearly and concisely.\nStrong organizational skills and attention to detail.\nProficiency in data analysis and knowledge management systems.\nWORKING CONDITIONS\nThe following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.\nThis role combines office-based administrative duties with physical activity in field or production environments.\nIn the office setting, tasks may require extended computer use, sitting, and attending meetings.\nField or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.\nMust be able to shift focus between detailed cognitive work and occasional physical tasks as needed.\nReasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.\nPay Range:\n$51,400.00 - $79,200.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.\nOshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at .\nOshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.\nOshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.\nCertain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be \"U.S. Persons,\" as defined in these regulations. Generally, a \"U.S. Person\" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.","description_format":"text","description_chars":6751,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T23:20:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":79200,"is_top_pay":true},"html_url":"https://alion.io/job/oshkosh-corporation-technical-service-associate","json_url":"https://alion.io/job/oshkosh-corporation-technical-service-associate.json","meta":{"generated_at":"2026-11-02T03:31:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840676},"rest":"https://alion.io/mcp/rest/get_company?id=1840676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foshkosh-corporation-technical-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foshkosh-corporation-technical-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foshkosh-corporation-technical-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oshkosh-corporation-technical-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foshkosh-corporation-technical-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3428440}},{"tool":"search_jobs","arguments":{"company":"oshkoshcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3428440},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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