{"id":2144898,"url":"https://alion.io/job/oshkoshcorp-it-technical-support-specialist","title":"IT Technical Support Specialist","company":{"id":1840676,"name":"Oshkosh Corporation","domain":"oshkoshcorp.com","url":"https://alion.io/company/oshkoshcorp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hoofddorp, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"SharePoint","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T03:57:54Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About JLG, an Oshkosh company\nJLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.\nJOB SUMMARY:\nThe Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.\nESSENTIAL DUTIES AND RESPONSIBILITIES: \nThese duties are not meant to be all-inclusive and other duties may be assigned.\nResponsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.\n\nProcures, configures, and tests computer hardware and software to fulfill requests.\n\nProvides timely resolution of moderately complex problems or escalations on behalf of the end user.\n\nProvide cases status updates to management and end users.\n\nInteracts with third party service providers to resolve problems and fulfill requests.\n\nEvaluate requests for new software solutions.\n\nMonitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.\n\nPerform tasks as assigned by the Project manager in compliance with End-Users Standards.\n\nTaking part in projects which incl. working off hours and travel.\n\nMust be able to work independently.\n\nSelf-directed and flexible in work routine to accommodate fluctuating workflow, which includes regular interruption.\n\nMust have the ability to break down complex technical explanations for non-experts.\n\nMINIMUM QUALIFICATIONS:\nAssociate’s degree in Information Technology, Computer Science, Engineering or equivalent.\n\nThree (3) or more years of experience in desktop support, service desk or related experience.\n\nKnowledge of networking protocols.\n\nKnowledge of computer hardware.\n\nAbility to install, maintain and troubleshoot computer hardware and software.\n\nAbility to work off hours when needed.\n\nAbility to travel for projects, maintences, and site survey support.\n\nThis job will be 100% on-site in Hoofddorp, The Netherlands.\n\nPREFERRED QUALIFICATIONS:\nBachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.\n\nRelevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).\n\nExperience working with video and audio conferencing (WebEx, MS Teams), end user services certificate management, and physical security systems.\n\nExperience working with Windows 7/10, imaging, networking and troubleshooting.\n\nExperience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.\n\nCustomer focused with ability to promptly answer support related email, phone calls, and other electronic communications.\n\nAbility to effectively communicate at all levels of the organization.\n\nAbility to work in a team environment.\n\nStrong organizational skill with exceptional follow through and attention to detail.\n\nStrong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.\n\nAbility to work in a fast-paced environment where requirements are constantly changing.","description_format":"text","description_chars":4023,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T04:08:56Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.772,"p_room":0.55,"age_days":17,"expected_fill_days":15,"reasons":["conf:25","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/oshkoshcorp-it-technical-support-specialist","json_url":"https://alion.io/job/oshkoshcorp-it-technical-support-specialist.json","meta":{"generated_at":"2026-10-23T14:18:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840676},"rest":"https://alion.io/mcp/rest/get_company?id=1840676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foshkoshcorp-it-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foshkoshcorp-it-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foshkoshcorp-it-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oshkoshcorp-it-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foshkoshcorp-it-technical-support-specialist"}]}