Sr. Service Engineer

The Senior Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both. The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.

Main Responsibilities 

Works with a professional attitude and is a Team player.

Installs/commissions Navigation Systems products at customer sites inside and outside North America.

Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.

Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.

Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.

Will sometimes be required to organize and manage team tasks and activities related to the role.

Provides customer helpdesk email and telephone support through the OSI Support team.

Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.

Provides Service Engineering support and advice to internal staff in resolving technical problems.

Ensures required records are properly completed and Maintained in accordance with the Service procedures.

Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.

As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.

Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.

In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.

Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.

Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.

Ensures tools, equipment, material and any documentation required for each job is in good order.

Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.

Perform additional project associated tasks as required and determined by the Support Manager.

You Bring: 

Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering. 

Experience:  Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset. The ideal candidate is a former Royal Canadian Navy Combat Systems Engineering (WENG) Technician or a civilian maritime technician with significant experience in the installation, integration, and support of complex sensor systems.

Skills:  Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.  Experience with navigation products is an asset.  Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.  A working understanding of communication and data transfer standards is essential.  Previous experience and willingness to train other internal and customer technicians an asset.

Other:  Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.