{"id":1075624,"url":"https://alion.io/job/osome-strategic-account-manager","title":"Strategic Account Manager","company":{"id":4377,"name":"OSOME","domain":"osome.com","url":"https://alion.io/company/osome","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false}],"status":"closed","first_seen_at":"2026-08-05T07:50:12Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-29T17:45:10Z","board_verified":false,"closed_at":"2026-10-29T17:45:10Z","days_open":85,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":85},"description":"We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.\nWe’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.\nAbout the Role\nAs a Strategic Account Manager within Osome Premier, you will own and proactively manage Osome's relationship with a selective portfolio of complex and strategically important customers.\nYou will develop a deep understanding of each customer's business, structure, priorities and growth plans, and orchestrate Osome across services, entities and teams so the customer does not have to manage our internal complexity themselves.\nThis is not a traditional support or account coordination role. You will act as a trusted advisor to founders and senior decision-makers, anticipate risks and opportunities, lead strategic account planning and Quarterly Business Reviews, and remain accountable for the overall relationship while specialist teams retain ownership of technical expertise and execution.\nAs a senior individual contributor within the Strategic Account Management team, you will lead by example, demonstrate what excellent Premier delivery looks like, support other Strategic Account Managers through knowledge sharing, collaboration, and peer coaching, and contribute your experience to the continued evolution of the Premier operating model.\nWhat you will do:\nStrategic Relationship Management\nOwn a portfolio of complex, high-value customer relationships across multiple entities and Osome services.\n\nBuild trusted, long-term relationships with founders, executives and senior decision makers.\n\nDevelop a deep understanding of each customer's business, structure, priorities, challenges and growth plans.\n\nMaintain a complete view of the customer's relationship with Osome, including entities, services, key stakeholders, commitments, risks and upcoming needs.\n\nEnsure customers do not need to repeatedly explain their business, history or previous interactions with Osome.\n\nProactive Account Management\nDevelop strategic account plans covering relationship priorities, account health, risks, upcoming events, retention and growth opportunities.\n\nAnticipate customer needs, statutory events, renewals and business milestones before the customer needs to ask.\n\nIdentify emerging relationship risks and drive action before they become customer issues.\n\nLead strategic Quarterly Business Reviews that demonstrate a deep understanding of the customer's business and surface relevant priorities, risks and opportunities.\n\nEnsure Premier delivers meaningful value beyond reactive support or simply providing a dedicated point of contact.\n\nCross-Functional Orchestration\nOrchestrate the customer relationship across Accounting, Corporate Secretarial, Tax, Payroll, KYC, Product and other Osome teams.\n\nEnsure internal teams have the context they need before engaging with Premier customers.\n\nBring in the right specialists when technical expertise or execution is required.\n\nMaintain ownership of the overall customer experience while specialist teams remain accountable for their technical work and delivery.\n\nIdentify dependencies, remove blockers, and drive cross-functional alignment around important customer outcomes.\n\nEnsure the customer never needs to coordinate Osome's internal teams themselves.\n\nCustomer Experience\nDeliver a high-touch, personalized experience appropriate for Osome Premier customers.\n\nReduce customer effort by maintaining context and eliminating unnecessary handovers, repetition, and internal complexity.\n\nAdapt communication and engagement to each customer's preferences and desired level of involvement.\n\nAct as a strong internal advocate for the customer while balancing customer needs with sound commercial and operational judgment.\n\nSurface customer insights to Product, Operations, and leadership to improve Premier and the broader Osome experience.\n\nCommercial & Relationship Growth\nOwn the commercial health of assigned relationships, including retention risk, renewal readiness and expansion opportunities.\n\nUnderstand evolving customer needs and identify where additional Osome services can create genuine value.\n\nPartner with Sales, Renewals and specialist teams on expansion and complex commercial conversations.\n\nApproach commercial growth through trusted relationships and customer value rather than transactional selling.\n\nSenior IC & Practice Contribution\nSet a strong example of excellent Premier relationship management through your own customer portfolio and day-to-day execution.\n\nCoach and mentor developing Strategic Account Managers through account strategy, QBR preparation, customer conversations and complex relationship situations.\n\nShare experience, best practices and practical guidance that help strengthen Strategic Account Management capability across the team.\n\nDemonstrate strong executive communication, commercial judgment, customer advocacy and cross-functional influence.\n\nContribute to the continued improvement of the Premier playbook, service standards and operating model.\n\nDay-to-Day Responsibilities:\nManage a selective portfolio of complex Premier customer relationships.\n\nMaintain a complete understanding of what is happening across each customer's relationship with Osome.\n\nEngage proactively with founders, executives, and key stakeholders.\n\nPrepare and lead strategic QBRs and maintain strategic account plans.\n\nReview account health, risks, opportunities, and upcoming customer needs.\n\nCoordinate specialists and internal teams around customer outcomes.\n\nLead complex customer conversations and relationship recovery, as needed.\n\nProvide peer coaching and mentorship to developing Strategic Account Managers.\n\nWho you are:\nSignificant experience in Strategic Account Management, Customer Success, Relationship Management, or a comparable B2B customer role, with a demonstrated track record managing complex, high-value relationships.\n\nDemonstrated experience owning sophisticated B2B customer relationships and building trusted relationships with founders, executives, or senior decision-makers.\n\nExperience managing relationships involving multiple products, services, stakeholders, or business entities.\n\nStrong experience influencing and coordinating cross-functional teams.\n\nDemonstrated commercial experience across retention, renewals, relationship growth or expansion.\n\nExperience navigating complex customer situations requiring strong judgment and senior stakeholder management.\n\nSuccess measure:\nCustomer experience and relationship health, including CSAT, NPS and account health.\n\nRetention, renewals and relationship growth.\n\nProactive account management, including QBR quality, account planning, and risk identification.\n\nQuality of execution, including account context, cross-functional orchestration and customer feedback.\n\nOur Benefits\nMulti-cultural environment to enhance your global perspective.\n\nLearning opportunities and mentorship from peers and leaders.\n\nAn agile working model focused on goals and performance.\n\nRemote working arrangement.\n\nOffice laptop will be provided.\n\nEqual Opportunity Statement\nAt OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.\nEveryone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.\nIf you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.","description_format":"text","description_chars":8255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-20T10:52:56Z"},{"event":"close","at":"2026-10-29T17:45:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/osome-strategic-account-manager","json_url":"https://alion.io/job/osome-strategic-account-manager.json","meta":{"generated_at":"2026-10-30T20:06:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4377},"rest":"https://alion.io/mcp/rest/get_company?id=4377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fosome-strategic-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fosome-strategic-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fosome-strategic-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/osome-strategic-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fosome-strategic-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1075624}},{"tool":"search_jobs","arguments":{"company":"osome.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1075624},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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