{"id":1734581,"url":"https://alion.io/job/osttra-sr-application-support-engineer","title":"Sr. Application Support Engineer","company":{"id":2187706,"name":"OSTTRA","domain":"osttra.com","url":"https://alion.io/company/osttra","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"C++","optional":false},{"name":"IBM MQ","optional":false},{"name":"Java","optional":false},{"name":"OpenShift","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-07-27T00:30:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T23:27:30Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"The Role: Sr. Application Support Engineer\nThe Team: Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.\nThe Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.\nWhat’s in it for you: \nOSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.\nYou will have 10-15 years’ experience of Sr. Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients. \nThis role presents an excellent opportunity to be part of an agile team based out of Japan, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.\n Responsibilities: \nYour duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.\nYou will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.\nThe successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.\nLiaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.\nWorking directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.\nYou will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.\n\nWhat We’re Looking For: \nUniversity graduate or equivalent with background of bachelor’s in computer science.\nAbility to read and trace Java, C++ and/or scripting languages.\nPossess the understanding of PAAS and implementation with OpenShift.\nExperience or having high motivation to pick up cloud implementation on AWS.\nExperience in handling client issues and expectation management.\nExperience in Application Support, software development and deployment (SDLC).\nGood Unix skills, including scripting experience.\nExperience of XML and XSLT.\nExperience of databases including SQL scripting, preferably but not limited to Oracle.\nGood understanding of messaging platforms and protocols like FIX and IBM MQ.\nUnderstanding of networking principles, its practical uses and basic troubleshooting.\nExperience in encrypted connectivity channels utilizing SSL and TLS.\nHave experience of working in the Finance Industry.\nKnowledge of the Financial OTC Derivative and FX products.\nGood understanding of Application Support processes.\nAwareness of Derivatives products and post trade processing (desirable).\nBe flexible regarding hours including weekends and public holidays.\nKnowledge of financial protocols like FIX, FPmL, TOF etc\nAbility to understand Application architecture, and able to effectively navigate to the problem area.\nAbility to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.\nAbility to understand business workflow and tie to technical implementation.\n\nThe location: Gurgaon,India\nOur Benefits: Global vision, local impact\nAt OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.Our approach is built on three core pillars:\nGlobal foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.\nLocally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.\nFlexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.\n\nThe Trust employee ownership plan\nEvery employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.\nAbout OSTTRA\nWe build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.\nToday,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact. \nJoining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.\nEqual opportunity employer statement at OSTTRA\nWe are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on","description_format":"text","description_chars":7365,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Venues","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-10-03T00:38:32Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.543,"p_room":0.36,"age_days":70,"expected_fill_days":41,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/osttra-sr-application-support-engineer","json_url":"https://alion.io/job/osttra-sr-application-support-engineer.json","meta":{"generated_at":"2026-10-06T00:14:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":214,"day_limit":5000,"remaining_today":4786,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2187706},"rest":"https://alion.io/mcp/rest/get_company?id=2187706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fosttra-sr-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fosttra-sr-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fosttra-sr-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/osttra-sr-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fosttra-sr-application-support-engineer"}]}