IT Service Support Analyst 1

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Department:

Job Description

RadOnc Technical Support Tier 1 is responsible for providing tier 1 IT technical support for employees, faculty, office assistant staff, students, researchers, therapists, physicists, dosimetrist, nursing, physician, and administrators within the Radiation Oncology department.

Position leads in identifying, troubleshooting, and providing outstanding customer support at an advanced technical level for issues with computing systems, printers, peripherals, operating systems (Windows, Mac, Linux), and deployments. Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.

Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging, desktop operating systems, directory services and security, and support of other RadOnc specific treatment hardware, medical devices, and applications used by the Radiation Oncology.

Meets all compliance and reporting requirements for the University, Medical Center, and Cancer Center; adheres to the strict security standards and policies set by the University; assists in ensuring audit and inventory compliance for Radiation Oncology; thoroughly creates documentation for processes and procedures utilized by the department end users.

Minimum Qualifications

Bachelor's degree or equivalent experience required. Experience providing technical support and working with desktop hardware/software, operating systems, networks, telephony, messaging, and printing environments desired. Fundamental knowledge of Microsoft Windows, Microsoft Office, and Wintel hardware preferred.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Position Type:

Scheduled Hours:

Shift:

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.