{"id":1565368,"url":"https://alion.io/job/osv-bilingual-technical-support-specialist","title":"Bilingual Technical Support Specialist","company":{"id":2047450,"name":"OSV","domain":"osv.com","url":"https://alion.io/company/osv-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":39000,"max":42000,"currency":"USD","period":"year","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-17T16:39:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-09T19:54:36Z","board_verified":false,"closed_at":"2026-10-09T19:54:36Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"The Bilingual Technical Support Specialist provides front-line technical support for OSV’s electronic product offerings. This role is responsible for responding to customer inquiries, diagnosing issues, and guiding users through problem resolution via phone, email, and other electronic communication channels.\nThe Specialist delivers exceptional customer service while supporting Online Giving, Websites, Church Manager, Customer Portal, Curriculum, and related electronic products. This role also focuses on user training, best practices, and proactive follow-up to ensure customer satisfaction and product success.\nEssential Functions\nServe as a primary point of contact for customers seeking assistance with OSV electronic products.\nTroubleshoot, research, isolate, and resolve basic, intermediate, and complex technical issues in a timely manner.\nProvide training and guidance to customers on product functionality, usage, and best practices.\nDevelop and maintain in-depth knowledge of all OSV electronic product offerings.\nBuild strong working relationships with churches, dioceses, internal teams, and management.\nOffer recommendations to improve product usage, efficiency, and customer outcomes.\nRespond to inbound phone calls and emails professionally, accurately, and within defined service-level expectations.\nMeet or exceed established performance metrics, including customer satisfaction and responsiveness.\nAccurately document customer demographics, product information, issues, and resolution steps in the CRM and technical databases.\nPerform scheduled follow-ups and callbacks to ensure issue resolution and customer confidence.\nCollaborate with peers and cross-functional teams to share knowledge and improve support processes.\nParticipate in on-call rotation as required.\nOther duties as assigned.\nRequired Qualifications\nExperience\nExperience in customer service, technical support, or call center environment\nGeneral knowledge of Windows operating systems\nExperience working in cross-platform environments (PC and Mac)\nBasic understanding of networking concepts and terminology\nWorking knowledge of web browsers and Microsoft Office applications\nEducation\nAssociate degree in Information Technology, Business, or a related field preferred; equivalent relevant work experience will be considered.\n Skills and Abilities\nStrong technical aptitude with PC and Mac systems\nBilingual -- English and Spanish (verbal and written skills)\nExcellent verbal and written communication skills\nAbility to clearly explain technical concepts to non-technical users\nStrong customer service orientation with a professional, empathetic approach\nProven problem-solving and analytical skills\nHigh attention to detail and accuracy in documentation\nAbility to organize, prioritize, and manage multiple tasks effectively\nSelf-motivated with the ability to work independently and as part of a team\nDemonstrates sound judgment when making decisions based on established guidelines and procedures\nProfessional business etiquette when working with internal and external stakeholders\nProficient keyboarding and data entry skills\nWorking Environment\nPosition may be remote, onsite, or a hybrid arrangement.\nParticipation in Microsoft Teams meetings\nPeriodic on-call responsibilities\nOccasional travel for training or conferences as required.\n Supervisory Responsibilities\nNone","description_format":"text","description_chars":3365,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-01T05:55:06Z"},{"event":"close","at":"2026-10-09T19:54:36Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/osv-bilingual-technical-support-specialist","json_url":"https://alion.io/job/osv-bilingual-technical-support-specialist.json","meta":{"generated_at":"2026-10-12T05:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2047450},"rest":"https://alion.io/mcp/rest/get_company?id=2047450"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fosv-bilingual-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fosv-bilingual-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fosv-bilingual-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/osv-bilingual-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fosv-bilingual-technical-support-specialist"}]}