{"id":1565377,"url":"https://alion.io/job/osv-process-specialist","title":"Process Specialist","company":{"id":2047450,"name":"OSV","domain":"osv.com","url":"https://alion.io/company/osv-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-20T12:51:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-06T23:29:16Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"The Process Specialist supports customer satisfaction and operational performance by monitoring quality standards, preparing accurate reports, analyzing trends, serving as a system subject matter expert, and improving processes. This role partners with leaders, and cross-functional stakeholders to ensure service quality, effective system updates, and continuous improvement across customer-facing and order-related workflows.\nEssential Job Functions (*=Non-essential tasks):\nMonitor quality, service, and process performance using established standards, scorecards, and other reporting tools.\nPrepare reports that summarize quality trends, customer service metrics, renewal/retention data, and order processing information.\nAnalyze data to identify patterns, root causes, performance gaps, and recurring issues that affect customer satisfaction or operational efficiency.\nReview the overall order processes across teams to improve efficiency and customer experience.\nSupport process improvement initiatives by documenting current-state workflows, identifying improvements, recommending changes, and helping implement approved solutions.\nMaintain accurate documentation, dashboards, procedures, and quality records to support transparency and accountability.\nPartner with department leaders, team members, and cross-functional stakeholders to communicate findings, clarify requirements, and support consistent execution of processes.\nProvide guidance and support on quality expectations, reporting requirements, process updates, and best practices.\nServe as a system expert and resource for assigned platforms, workflows, reporting tools, and order process functions.\nWork with IT to coordinate system updates, enhancements, issue resolution, user impacts, communication, and timing implementation.\nComplete system testing for updates, fixes, process changes, and new functionality; coordinate testing support with other teams or users as needed.\nCoordinate Kaizen events and other continuous improvement activities, including planning, facilitation support, action item tracking, and follow-up.\nAdditional duties as assigned.\nRequirements\nProficiency with Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint\nExperience with process implementation and reporting platforms preferred.\nEducation\nHigh school diploma or equivalent required; associate or bachelor’s degree in business, quality management, data analytics, or a related field preferred.\nSkills and Abilities\nStrong written and verbal communication skills with the ability to present information clearly to varied audiences. \nAbility to collaborate professionally with leaders, peers, and cross-functional teams.\nStrong organization, follow-through, and ability to manage multiple priorities and deadlines. \nAbility to collect, review, organize, and interpret data with attention to accuracy and detail.\nAbility to document processes clearly and translate findings into practical recommendations.\nAnalytical thinking and sound problem-solving judgment.\nCustomer-focused with a commitment to service excellence and continuous improvement.\nSelf-starter with strong initiative \nDiscretion in handling confidential, sensitive, or business-critical information.\nWork Environment\nThis position is designed as a hybrid role, with 3 days per week in the Huntington, Indiana office. \nWork is generally performed in an office, via Teams or hybrid environment using standard business technology. \nSupervisory Responsibilities\nNo Supervisory responsibilities are required for this position. \n(Note: These statements are intended to describe the general nature and level of work involved for this)","description_format":"text","description_chars":3671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Media & Entertainment","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-01T05:55:06Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.35,"age_days":46,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/osv-process-specialist","json_url":"https://alion.io/job/osv-process-specialist.json","meta":{"generated_at":"2026-10-07T01:02:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1735,"day_limit":5000,"remaining_today":3265,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2047450},"rest":"https://alion.io/mcp/rest/get_company?id=2047450"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fosv-process-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fosv-process-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fosv-process-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/osv-process-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fosv-process-specialist"}]}