{"id":1645033,"url":"https://alion.io/job/ot-training-solutions-senior-field-service-representative","title":"Senior Field Service Representative","company":{"id":3854385,"name":"OT Training Solutions","domain":"ottrainingsolutions.com","url":"https://alion.io/company/ot-training-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["DeBary, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-20T19:29:26Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T18:25:19Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Description\nPosition Summary\nWe are seeking a Senior Field Service Representative to install, operate, maintain, troubleshoot, and support Training Aids, Devices, Simulators, and Simulations (TADSS). This position provides technical expertise for simulation and training systems in classroom, laboratory, training-area, and field-exercise environments at customer locations.\nThe successful candidate will combine strong electronics and computer-system troubleshooting skills with excellent customer service, documentation, and instructional abilities. The position may also provide technical direction and mentoring to junior technicians.\nKey Responsibilities\nInstall, configure, inspect, operate, maintain, and repair simulation and training systems.\nSupport TADSS equipment such as the Engagement Skills Trainer (EST), Conduct of Fire Trainer (COFT), Multiple Integrated Laser Engagement System (MILES), and other training systems.\nPerform preventive maintenance checks and services, readiness inspections, operability testing, fault isolation, and corrective maintenance.\nDiagnose and repair faults involving electronic assemblies, computers, networks, displays, sensors, communications equipment, interfaces, cabling, and peripheral devices.\nRead and interpret schematics, wiring diagrams, technical manuals, system drawings, maintenance procedures, and diagnostic data.\nUse test equipment and diagnostic tools to isolate failures to the system, subsystem, assembly, or component level.\nProvide technical support during training exercises, demonstrations, system tests, and operational events.\nAssist with the development, fabrication, modification, integration, and evaluation of training-support products and systems.\nConfigure and support networked training devices, workstations, servers, and related information systems.\nCoordinate equipment setup, system checkout, teardown, transportation, and accountability for field events.\nMaintain accurate records of inspections, maintenance actions, equipment status, parts usage, and unresolved discrepancies.\nMonitor inoperative equipment and coordinate repairs, replacement parts, warranty support, and technical escalation.\nIdentify recurring failures and contribute to root-cause analysis and corrective-action recommendations.\nProvide technical instruction through classroom presentations, demonstrations, practical exercises, and hands-on coaching.\nObserve users operating training systems, identify operational errors, and provide corrective guidance.\nPrepare status reports, technical findings, operating instructions, and maintenance documentation.\nMaintain effective communication with customers, operators, engineering teams, program leadership, and other support organizations.\nProvide technical direction, mentoring, and task coordination for junior technicians when required.\nFollow applicable safety, cybersecurity, configuration-management, quality, and property-accountability procedures.\nRequired Qualifications\nHigh school diploma or GED.\nFive or more years of experience maintaining or supporting electronic, computer-based, simulation, training, or similarly complex technical systems.\nDemonstrated ability to troubleshoot electronic, electrical, computer, network, and peripheral-equipment faults.\nExperience using electronic test equipment such as digital multimeters, oscilloscopes, cable testers, power supplies, and other diagnostic tools.\nAbility to interpret schematics, wiring diagrams, maintenance manuals, and technical drawings.\nWorking knowledge of computer hardware, operating systems, networking fundamentals, and system interfaces.\nExperience performing preventive maintenance, fault isolation, component replacement, system testing, and maintenance documentation.\nAbility to provide technical instruction and communicate complex information clearly to technical and nontechnical users.\nStrong customer-service and interpersonal skills.\nAbility to work independently in field environments and collaboratively as part of a multidisciplinary team.\nAbility to maintain a professional demeanor and effective working relationships with customers.\nProficiency with Microsoft Office or equivalent productivity tools.\nValid driver’s license and ability to travel to customer and training locations.\nU.S. citizenship.\nAbility to satisfy applicable background-screening and installation-access requirements.\nPreferred Qualifications\nExperience supporting TADSS or military training and simulation systems.\nFamiliarity with EST, COFT, MILES, or comparable live, virtual, constructive, and gaming systems.\nPrevious Training Support Center operations experience.\nFamiliarity with TS-MATS or related maintenance and equipment-tracking systems.\nExperience supporting training exercises in range, command-post, classroom, or field environments.\nExperience with Linux and Windows-based simulation systems.\nPrevious instructor, field-service, or customer-site support experience.\nExperience leading or mentoring technicians.\nAssociate degree or technical certification in electronics, electrical engineering technology, information technology, or a related field.\nCurrent or prior U.S. Department of Defense security clearance.\nPhysical and Work Requirements\nAbility to work in office, laboratory, warehouse, classroom, range, and outdoor field environments.\nAbility to lift, carry, install, and remove electronic or simulation equipment in accordance with applicable safety requirements.\nAbility to stand, walk, bend, climb, and work around equipment for extended periods.\nAbility to travel and work at customer-designated locations, including command posts and training areas.\nAvailability for occasional extended hours, weekends, or after-hours support during exercises, deployments, and critical maintenance activities.\nAbility to work in varying weather and environmental conditions when supporting field operations.\nWork Location: This position is based on-site at our DeBary, Florida location. Candidates must be able to work in person; remote work is not available for this position.\nDisclaimer\nThis description summarizes the general nature and level of work associated with the position. It is not intended to be an exhaustive list of every responsibility, duty, qualification, or working condition. Employees may be assigned additional duties or special projects based on operational and business requirements.","description_format":"text","description_chars":6391,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T23:18:15Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.28,"age_days":61,"expected_fill_days":27,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ot-training-solutions-senior-field-service-representative","json_url":"https://alion.io/job/ot-training-solutions-senior-field-service-representative.json","meta":{"generated_at":"2026-10-21T19:23:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854385},"rest":"https://alion.io/mcp/rest/get_company?id=3854385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fot-training-solutions-senior-field-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fot-training-solutions-senior-field-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fot-training-solutions-senior-field-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ot-training-solutions-senior-field-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fot-training-solutions-senior-field-service-representative"}]}