Client Advisor

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

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We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan. This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

PROFILE

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
• Identify and maximize sales opportunities across all product categories
• Apply effective selling techniques to anticipate and meet client needs
• Capture and maintain accurate client data in CRM systems
• Proactively engage clients to strengthen relationships and drive retention
• Support the execution of in-store events and client engagement activities
• Contribute to the development of the store’s local client network
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
• Maintain high standards of visual merchandising and store presentation in line with company guidelines
• Ensure compliance with company policies and operational procedures
• Support stockroom activities, including receiving, transfers, inventory, and reporting
• Partner effectively with the store management team to support business objectives
• Contribute to a positive and collaborative team environment.

JOB REQUIREMENTS

• Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
• Proven ability to achieve sales targets and build strong client relationships
• Strong communication and interpersonal skills
• Results-oriented with a client-centric approach
• High attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
• Fluent in English; additional languages are an advantage.

WHAT WE OFFER

• CCNL Terziario Commercio
• Salary (gross annual): € 30.000
• Commissions
• Ticket Restaurants

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.