{"id":2775553,"url":"https://alion.io/job/otb-group-client-advisor-melrose-place-marni","title":"Client Advisor, Melrose Place - Marni","company":{"id":1892380,"name":"OTB Group","domain":"otb.net","url":"https://alion.io/company/otb-net","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T08:54:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T23:04:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"THE FASHION INDUSTRY’S FASHION BRAND\nSince 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment\nA constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.\nMarni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring \"sameness\" that exists in the world.\nEmbrace life.\nEmbrace art.\nEmbrace colour.\nEmbrace each other.\nWe are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.\nPOSITION OVERVIEW\nThe Client Advisor is a brand ambassador and key contributor to the store's commercial success. This role delivers a highly personalized client experience while consistently achieving individual and store sales objectives. Through product expertise, clienteling, and relationship building, the Client Advisor develops long-term client relationships that drive loyalty, repeat business, and new client acquisition - operating with an owner's mindset toward their book of business.\nReports To: Store Manager / Assistant Store Manager\nKEY RESPONSIBILITIES\nSales & Business Performance\nAchieve or exceed individual sales goals and contribute to store objectives\nKnow and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through\nIncrease basket size through cross-selling, upselling, and complete-look selling\nUse business and client insights to adjust selling strategies; share observations with Store Management\nSupport product launches, events, and commercial activations\nClienteling & Relationship Management\nBuild and actively manage a high-quality client portfolio\nUse CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities\nConduct personalized outreach on new arrivals, special orders, and seasonal collections through approved channels\nInvite clients to appointments, private events, and brand experiences\nAcquire new clients through networking, referrals, events, and local partnerships\nSafeguard client confidentiality in line with company policy and applicable privacy requirements\nClient Experience & Product Expertise\nCreate a welcoming, elevated experience consistent with the brand's positioning\nMaintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling\nCommunicate the brand's heritage, values, and design philosophy through compelling product storytelling\nAdapt the selling approach to a diverse client base; resolve concerns professionally and escalate when appropriate\nParticipate actively in product knowledge, selling skills, and CRM training\nInventory & Operations\nMaintain awareness of inventory levels to maximize selling opportunities; flag discrepancies promptly\nExecute product searches, transfers, holds, reservations, and special orders per company procedure\nParticipate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization\nProcess POS transactions, returns, exchanges, repairs, and alterations accurately\nUphold visual merchandising standards, opening/closing procedures, and loss prevention, security, and safety protocols\nTeamwork & Store Culture\nContribute to a collaborative, inclusive, high-performing store environment\nShare client insights, product knowledge, and selling strategies with colleagues\nParticipate in daily meetings, business updates, and store initiatives\nSupport onboarding of new team members through knowledge sharing and positive role modeling\nKEY PERFORMANCE INDICATORS\nPerformance is measured across four areas:\nCommercial: Individual Sales vs. Goal, Store Sales Contribution, ATV, UPT, Conversion, Full-Price Sell-Through\nClienteling: Active Client Portfolio, New Client Acquisition, Client Retention, Repeat Client Sales, CRM Activity and Data Quality, Appointment Generation and Conversion\nOperational: POS and Inventory Accuracy, Loss Prevention Compliance, Store Presentation\nClient Experience: Client Feedback, Service Standards, Follow-Up and Relationship Management\nQUALIFICATIONS\n2+ years of selling experience, Fashion or Retail experience preferred.\nPrevious experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred\nDemonstrated ability to achieve sales goals and deliver exceptional service\nVerbal and written communication, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.\nExcellent communication, interpersonal, and relationship-building skills\nCommercial awareness and working understanding of retail KPIs\nProficiency with CRM, POS, and clienteling platforms\nStrong organizational skills and attention to detail\nAvailability to work a flexible retail schedule, including weekends, holidays, and special events\nAnalytical and problem-solving abilities with strong attention to detail.\nStrong project management and change management skills with the ability to prioritize in a fast-paced environment.\nApplicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.\nHoruly Range: $20 - $22 per hour\nWHAT SUCCESS LOOKS LIKE\nA successful Client Advisor is a relationship builder, commercial thinker, product expert, and brand ambassador. They know their business, know their clients, understand their KPIs, and consistently turn client interactions into lasting relationships and sustainable sales.\nEqual Employment Opportunity:\nOTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.\n#LI-VD1 #MRN\nCreativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.","description_format":"text","description_chars":6637,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-17T08:54:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:15","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/otb-group-client-advisor-melrose-place-marni","json_url":"https://alion.io/job/otb-group-client-advisor-melrose-place-marni.json","meta":{"generated_at":"2026-10-22T01:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1892380},"rest":"https://alion.io/mcp/rest/get_company?id=1892380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotb-group-client-advisor-melrose-place-marni"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotb-group-client-advisor-melrose-place-marni"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotb-group-client-advisor-melrose-place-marni"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otb-group-client-advisor-melrose-place-marni\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotb-group-client-advisor-melrose-place-marni"}]}