{"id":1286345,"url":"https://alion.io/job/otelier-technical-customer-operations-associate","title":"Technical Customer Operations Associate","company":{"id":2820442,"name":"Otelier","domain":"otelier.io","url":"https://alion.io/company/otelier","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-25T14:47:12Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T09:39:35Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Description\nOtelier is looking for a detail-oriented and proactive Technical Customer Operations Associate to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments.\nResponsibilities\nMonitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.\nSupport the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination.\nTroubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.\nCollaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.\nPerform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.\nMaintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.\nEnsure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication.\nContinuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.\nRequirements\nRequirements\nStrong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.\nRequired experience or working knowledge of SQL, including querying, reviewing, and validating data.\nComfortable working in a team-oriented, customer-focused environment.\nHighly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.\nCapable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.\nCurrently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.\nKnowledge or experience with MongoDB and Python is a plus.\nWillingness to work in a 24x7x365 shift schedule.","description_format":"text","description_chars":2238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Sales & Marketing","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-26T04:47:29Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.481,"p_room":0.45,"age_days":33,"expected_fill_days":21,"reasons":["conf:44","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/otelier-technical-customer-operations-associate","json_url":"https://alion.io/job/otelier-technical-customer-operations-associate.json","meta":{"generated_at":"2026-09-29T00:47:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":704,"day_limit":5000,"remaining_today":4296,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}