{"id":3884958,"url":"https://alion.io/job/oterra-customer-service-representative","title":"Customer Service Representative","company":{"id":693691,"name":"Oterra","domain":"oterra.com","url":"https://alion.io/company/oterra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Pleasant, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49920,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-06T16:25:47Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T01:53:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Oterra is the global leader in naturally sourced colors for food, beverages, dietary supplements, and pet food. With over 140 years of expertise, we believe nature got it right the first time. Join our fast-growing, international team and help us make natural, healthy food accessible worldwide.\n Job Summary\nOterra is seeking a customer-focused and detail-oriented professional to support customer service and order fulfillment activities. This role works closely with customers, Sales, Operations, and internal departments to ensure accurate order processing, timely deliveries, and effective resolution of customer concerns.\nThe ideal candidate is an effective communicator who enjoys problem-solving, building customer relationships, and collaborating across teams to improve the customer experience and support business operations.\nJob Description\nPrincipal Duties and Responsibilities\nReceive, enter, and process domestic and international customer orders in the company’s ERP system.\n\nVerify product availability, pricing, delivery methods, order accuracy, and special customer requirements.\n\nCommunicate regularly with customers regarding order status, delivery schedules, and potential issues.\n\nCollaborate with Supply Chain, Planning, Quality, Warehousing, Sales, and other internal teams to resolve customer concerns and support timely order fulfillment.\n\nManage customer product issues and Customer Service Requests (CSRs) by gathering relevant information, coordinating with responsible teams, tracking resolution progress, and communicating updates to customers as appropriate.\n\nMaintain accurate customer information and account-specific data in SAP and other business systems.\n\nDirect inquiries and requests to the appropriate internal departments or affiliate plants.\n\nSupport accounts receivable activities, including daily customer invoicing, follow-up on past-due invoices, and assisting Accounting with customer account discrepancies.\n\nCoordinate product sample submissions and documentation requests on behalf of Sales.\n\nDevelop cross-functional partnerships to identify process improvement opportunities and implement effective solutions.\n\nParticipate in required monthly training and maintain knowledge of applicable processes and systems.\n\nSupport continuous improvement initiatives to enhance order management, delivery performance, and customer satisfaction.\n\nWorking Conditions\nThe position primarily operates in a standard office environment with appropriate lighting, temperature, and noise levels. Work is generally sedentary but may require standing or walking for up to 10% of the workday. Occasional on-call availability may be required.\nPhysical Demands\nThe employee must be able to perform the essential functions of the role, with or without reasonable accommodation. Responsibilities frequently include talking, hearing, keyboarding, and handling objects. Occasional lifting of up to 10 pounds and occasional stooping, kneeling, crouching, or crawling may be required. Visual abilities include vision, depth perception, and the ability to adjust focus.\n Qualifications\nEducation and Experience\nBachelor’s degree or 1-2 years of equivalent relevant experience preferred.\n\nWorking knowledge of logistics, manufacturing, and order fulfillment processes preferred.\n\nExperience with SAP, BatchMaster, or other ERP systems preferred.\n\nExperience with invoicing, accounts receivable support, or customer account reconciliation is an asset.\n\nFood industry experience is a plus.\n\nKnowledge, Skills, and Abilities\nFluency in English and Spanish, including reading, writing, and speaking.\n\nPortuguese language skills are a plus.\n\nProficiency in Microsoft Office applications.\n\nStrong customer service and interpersonal skills.\n\nExcellent verbal and written communication skills, including the ability to ask appropriate questions to identify and understand customer needs.\n\nStrong organizational skills and attention to detail when managing orders, customer information, and documentation.\n\nAbility to perform mathematical calculations, including unit-of-measure and currency conversions.\n\nAbility to collaborate effectively across departments and work successfully in a team environment.\n\nFamiliarity with delivery schedules, transportation routing, Incoterms, and carrier coordination preferred.\n\nA continuous improvement mindset, including an interest in Lean processes.\n\nAbility to adapt to changing priorities, business needs, and processes.\n\nWhat We Offer\nAt Oterra, we believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.\nComprehensive Health Coverage: Medical, dental, and vision insurance effective on your first day of employment.\n\n401(k) Retirement Plan with Employer Match: Build your financial future with company-supported retirement savings.\n\nPaid Time Off and Holidays: Enjoy paid time off (PTO) and 11 paid holidays.\n\nPaid Parental Leave: Maternity and paternity leave to support you and your growing family.\n\nEmployee Engagement and Community: Participate in team celebrations, volunteer opportunities, and employee engagement activities that help you connect with colleagues across the company.\n\n Interested in learning more about Oterra and what we do? Visit www.oterra.com to explore our company and discover how you can be part of our team!\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5478,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-11-06T19:18:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/oterra-customer-service-representative","json_url":"https://alion.io/job/oterra-customer-service-representative.json","meta":{"generated_at":"2026-11-10T05:18:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693691},"rest":"https://alion.io/mcp/rest/get_company?id=693691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foterra-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foterra-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foterra-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oterra-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foterra-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3884958}},{"tool":"search_jobs","arguments":{"company":"oterra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3884958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}