# Customer Service Representative

Oterra is the global leader in naturally sourced colors for food, beverages, dietary supplements, and pet food. With over 140 years of expertise, we believe nature got it right the first time. Join our fast-growing, international team and help us make natural, healthy food accessible worldwide. Job Summary Oterra is seeking a customer-focused and detail-oriented professional to support customer service and order fulfillment activities. This role works closely with customers, Sales, Operations, and internal departments to ensure accurate order processing, timely deliveries, and effective resolution of customer concerns. The ideal candidate is an effective communicator who enjoys problem-solving, building customer relationships, and collaborating across teams to improve the customer experience and support business operations. Job Description Principal Duties and Responsibilities Receive, enter, and process domestic and international customer orders in the company’s ERP system. Verify product availability, pricing, delivery methods, order accuracy, and special customer requirements. Communicate regularly with customers regarding order status, delivery schedules, and potential issue

- **Id**: 3884958
- **Url**: <https://alion.io/job/oterra-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Mount Pleasant, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T16:25:47Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T01:53:08Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 5478
- **Description truncated**: no
- **Benefits**: Parental leave, Retirement plans, Vision insurance
- **Relocation offered**: no
- **Industries**: Food Ingredients

## Company

- **Id**: 693691
- **Name**: Oterra
- **Domain**: oterra.com
- **Url**: <https://alion.io/company/oterra>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

## Salary

- **Min**: 49920
- **Max**: 52000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 52000

## Technologies

- **Microsoft Office** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: Portuguese; Level: All levels; Optional: no
- Language: Spanish; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-06T19:18:49Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 41
- **Reasons**: conf:0, win:early, comp:junior
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 52000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.