{"id":3592082,"url":"https://alion.io/job/otis-account-manager-10","title":"Account Manager","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T00:24:49Z","board_verified":false,"closed_at":"2026-11-04T00:24:49Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?\nAt Otis, we move billions of people every day and maintain some of the world's most important buildings and infrastructure. We are seeking an Account Manager to manage and grow a high-profile portfolio of customers throughout downtown San Francisco. This role combines relationship management, consultative selling, and customer success, giving you the opportunity to drive revenue growth while delivering an exceptional customer experience across one of the most dynamic territories in the country. You'll work closely with customers, field teams, and business partners while developing your sales and account management career in one of our largest branches.\n\nOn a typical day you will\nServe as the primary point of contact for a portfolio of commercial customers\nProvide updates on repairs, service activity, equipment status, and customer requests\nCoordinate work with customers, building teams, and third-party vendors\nSupport billing inquiries, invoice corrections, and account-related questions\nConduct regular customer meetings both virtually and in person\nIdentify opportunities for equipment improvements, modernization, and service enhancements\nBuild long-term relationships that drive customer satisfaction and retention\nBalance multiple priorities while responding quickly to changing customer needs and business demands\nResponsibilities\nManage a portfolio of customer accounts across the downtown San Francisco territory\nDevelop account strategies that support customer retention and revenue growth\nPartner with internal teams to help deliver exceptional customer experiences\nSupport revenue growth by identifying and discussing relevant upgrade opportunities\nMaintain accurate customer information and activity within CRM systems\nResolve customer concerns professionally and efficiently\nOrganize meetings, follow-ups, and account plans to ensure customer success\nHelp customers understand technical recommendations in a clear and consultative manner\n\nWhat you will need to be successful\n3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry\nExperience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions\nElevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry\nProven ability to manage and grow customer portfolios while identifying new business opportunities\nTrack record of building strong, long-term relationships with commercial customers\nAbility to understand customer needs and recommend appropriate service, repair, or equipment solutions\nStrong organizational, prioritization, and time-management skills\nExperience using CRM systems and Microsoft Office tools, particularly Excel\nAbility to learn technical concepts and communicate recommendations clearly to customers\nAdaptability, sound judgment, resilience, and a strong sense of urgency in a fast-paced customer-focused environment\nWhat we offer\nCompetitive base compensation and incentive opportunities\nCareer growth within a global industry leader\nProfessional development and continuous learning opportunities\nSupportive, collaborative team environment\nOpportunity to work with premium customers and iconic buildings throughout San Francisco\nInclusive culture that values different backgrounds, experiences, and perspectives\nPurpose-driven work that helps keep people moving safely every day\nOpportunity to make a direct impact on customer success and business growth\nWork Authorization:\nGiven the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.\nBenefits:\nOtis currently provides our colleagues with the following benefits:\n401(k) plan that includes generous company match and a separate automatic retirement contribution \nComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment \nThree weeks paid vacation and paid company holidays \nPaid sick leave - Employee assistance and wellness incentive programs \nLife insurance and disability coverage \nVoluntary benefits, such as legal, pet, home, and auto insurance \nBirth/adoption and parental leave benefits \nAdoption assistance \nTuition reimbursement program \nPeer recognition and service anniversary awards, as well as spot performance bonus opportunities \nSalary Transparency:\nThe salary range for this role is $63,000-$90,000 plus a generous sales incentive program. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.\nOtis is committed to fostering an inclusive workplace where everyone belongs and can thrive. We encourage applications from candidates with diverse backgrounds and transferable experience. If you're passionate about building relationships, solving customer challenges, and helping clients succeed, we'd love to hear from you.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":8092,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-01T20:22:26Z"},{"event":"close","at":"2026-11-04T00:24:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 8","filings_12m":3,"filings_prev_12m":10,"green_card_filings_12m":8,"median_offered_wage_usd":70227,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/otis-account-manager-10","json_url":"https://alion.io/job/otis-account-manager-10.json","meta":{"generated_at":"2026-11-08T23:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-account-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-account-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-account-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-account-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-account-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3592082}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3592082},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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