{"id":3520751,"url":"https://alion.io/job/otis-hr-global-applications-support-lead","title":"HR Global Applications Support Lead","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-30T11:57:12Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T15:46:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Date Posted:\n2026-10-30Country:\nIndiaLocation:\n1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.Job Title\nHR Global Applications Support Lead\nRole Overview:\nThe DT HR Global Applications Support Lead works closely with the HR and Payroll to support the delivery of HR and payroll systems including process improvements and projects initiatives. This role reports directly to the DT HR Solutions Architect, Application Support and Extend Functional Lead and works closely with Workday Functional Leads, HR and AMS resources.\nThe global systems support includes, but not limited to, Workday, ServiceNow, ADP and its integrations. This is an excellent opportunity for a motivated individual to assume the expert role within the Otis as part of Digital Technology organization supporting HR.\nResponsibilities will focus on the review and assessment of opportunities to further enhance and optimize use of current common HR technologies and overall application within HR process, such as Workday, ServiceNow HRSD and production support activities, to provide some immediate benefit of best practice sharing to optimize in current state. The role will also play a critical part in the preparation for deployment and operationalization of enabling technologies, to evolve, grow and mature the HR Operations organization as part of wider HR regional transformation plans.\nOn a typical day you will:\nAs a technical subject matter expert in the HR operation and system administration processes you will ensure that the service is being delivered in the most efficient, accurate and effective way through the use of the HR systems and development of technology.\nYou will work collaboratively across the APAC region and in partnership with regional and global centers of expertise in the development and use of HR technology, drawing upon metrics and insight analytics, in order to continuously improve the value proposition and ensure top performance of the HR systems and processes.\nWhat You Will Need to be Successful:\nOverall 10+ Years of experience in HR operations and minimum 3-5+ years’ experience with DT HR technology solutions specifically to Workday, ServiceNow, ADP payroll systems and employee experience portals\n\nA passion for providing solutions that deliver outstanding experiences and the ability to articulate clear messages to team members and stakeholders\n\nExperience in contributing to concurrent project while meeting aggressive deadlines in a fast-paced setting with the ability to partner with the business and technology teams to build strong DT HR technology solutions.\n\nConduct working sessions with the business, HR/COE functions to gather, understand, and analyze business requirements.\n\nPlan, execute, and monitor projects across Otis with an eye on supportability and successful operational transition into production\n\nProvide subject matter expertise on key business process decisions.\n\nAdept at creating documentation artifacts such as process flow, white boarding, slide decks for presenting to leadership.\n\nBe bold and creative about the customer problem to solve, drive deep empathy and data-driven decision with continuous experimentation to deliver the best customer experience.\n\nLead coordination for testing and training and other events that help share knowledge and skills with other team members.\n\nMentor and guide team members to promote knowledge transfer, sharing and growth\n\nIdentify improvement opportunities for the organization and be an advocate for change.\n\nOther Experience/Qualifications:\nThrive in a diverse, fast paced, global environment.\n\nBasic knowledge of AGILE and Project Management methodologies and practices\n\nThink analytically and can effectively apply logic to solve problems.\n\nAbility to handle multiple tasks concurrently and meet deadlines, despite conflicting demands\n\nEffective interpersonal skills and the ability to collaborate and team with others\n\nExcellent analytical, presentation, interpersonal, organizational, and facilitation skills.\n\nExcellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements to stakeholders, functional COE teams.\n\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":6780,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-30T11:57:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/otis-hr-global-applications-support-lead","json_url":"https://alion.io/job/otis-hr-global-applications-support-lead.json","meta":{"generated_at":"2026-11-01T17:32:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-hr-global-applications-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-hr-global-applications-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-hr-global-applications-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-hr-global-applications-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-hr-global-applications-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3520751}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3520751},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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