{"id":3588895,"url":"https://alion.io/job/otis-manager-service-ops-3","title":"Manager, Service Ops","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anaheim, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2162},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T06:05:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?\nOtis Elevator is seeking a Manager, Service Operations to lead elevator service operations across the Anaheim and South Bay, California territory. This hands-on leadership role will oversee a team of field mechanics while managing customer service operations, budgets, parts, safety, audits, and related operational activities. You will partner closely with sales representatives and internal teams to deliver exceptional service to customers throughout the territory.\nOn a typical day you will:\nLead and support a team of field mechanics across the assigned service territory.\nOversee day-to-day elevator service operations, including customer accounts, budgets, parts, safety, audits, and payroll activities.\nCoordinate staffing, job requirements, materials, and resources to support effective field execution.\nProvide operational support and participate in rotating evening and weekend coverage as required.\nPartner with sales representatives and participate in customer meetings.\nMaintain accurate tracking of orders and related service activity.\nCommunicate effectively with mechanics, customers, sales representatives, and internal partners.\nWhat you will need to be successful:\nHigh school education required; BA/BS degree preferred or equivalent relevant work experience\n3 to 5 years of elevator industry experience preferred, with strong knowledge of elevator and escalator service operations.\nExperience working with and supporting field mechanics or technical teams.\nDemonstrated leadership and communication skills, with the ability to collaborate effectively with field employees, customers, sales teams, and internal partners.\nAbility to work independently and apply practical knowledge of field operations, staffing, job requirements, and parts needs.\nService sales or territory management experience is a plus.\nRelevant experience in manufacturing, equipment service, or parts distribution may also be considered for candidates without direct elevator industry experience.\nFlexibility to support rotating evening and weekend coverage as required.\nAbility to travel throughout the assigned territory.\nWork Authorization:\nGiven the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.\nWhat’s In it For Me / Benefits\nWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. \nEnjoy three weeks of paid vacation, along with paid company holidays \nWe provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. \nLife insurance and disability coverage to protect you and your family. \n Voluntary benefits, including options for legal, pet, home, and auto insurance. \nWe offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. \nPursue your educational goals with our tuition reimbursement program. \nRecognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. \nPeer recognition and service anniversary awards, as well as spot performance bonus opportunities\nSalary Transparency:\nThe salary range for this role is $130,000 to $160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":6581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-01T15:46:12Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.633,"p_room":0.55,"age_days":8,"expected_fill_days":7,"reasons":["conf:5","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/otis-manager-service-ops-3","json_url":"https://alion.io/job/otis-manager-service-ops-3.json","meta":{"generated_at":"2026-11-05T12:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-manager-service-ops-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-manager-service-ops-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-manager-service-ops-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-manager-service-ops-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-manager-service-ops-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3588895}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3588895},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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