{"id":3580932,"url":"https://alion.io/job/otis-senior-manager-americas-emea-learning-operations","title":"Senior Manager, Americas & EMEA Learning Operations","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":26,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madrid, Spain","United States"],"countries":["ES","US"],"hiring_countries":["US","DE","FR","AE","GB","AR","AT","BE","BA","BR","BG","CA","CO","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","MX","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ"],"hiring_countries_total":168,"salary":{"min":155000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-12T13:37:57Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USARole Summary\nThe Senior Manager, Americas & EMEA Learning Operations is responsible for leading the regional operational infrastructure that enables the successful delivery, governance, administration, measurement, and continuous improvement of enterprise learning programs across the Americas and EMEA. This role ensures a consistent, scalable, and high-quality learning experience while driving operational excellence, process standardization, compliance, reporting, and learning technology effectiveness.\nAs a key member of the Learning Center of Excellence, the role partners closely with Regional Talent & Learning Advisors, Learning Program Managers, HR leaders, and business stakeholders to execute learning strategies and deliver impactful capability-building solutions. The Senior Manager serves as the primary regional owner for learning operations, balancing operational rigor, stakeholder partnership, and continuous improvement to ensure learning investments drive measurable business outcomes.\nA core mandate is to optimize learning operations through two complementary channels: applying Lean, Kaizen, and related continuous-improvement methods to simplify and standardize processes; and leveraging AI-particularly agentic AI-to automate routine learning administration and operational work. The goal is to reduce low-value manual effort, strengthen controls and service quality, and enable the learning operations team to build deeper consultative expertise and deliver greater strategic learning impact.\nKey Responsibilities\nRegional Learning Operations Leadership\nLead learning operations across the Americas and EMEA, ensuring consistent execution of enterprise learning programs. \nEstablish and maintain regional governance, service levels, and operational standards aligned with global learning operations practices. \nDrive operational excellence and continuous improvement initiatives that improve efficiency, quality, scalability, and learner experience. \nLead process optimization using Lean, Kaizen workshops, process mapping, root-cause analysis, and standard work to eliminate waste, simplify workflows, improve controls, and continuously enhance service quality. \nServe as the escalation point for operational issues, risks, and delivery challenges. \nProgram Delivery & Execution\nOversee the end-to-end operational deployment and administration of leadership, functional, technical, compliance, and professional development programs. \nPartner with Learning Program Managers to ensure successful program launches, execution, learner communications, completion tracking, and reporting. \nMonitor delivery performance and ensure programs are executed in accordance with timelines, quality standards, and stakeholder expectations. \nEnsure effective coordination across multiple countries, operating units, and business functions. \nLearning Technology & Experience\nLead regional adoption and optimization of learning technologies \nPartner with HR Technology, Digital Technology, and vendors to resolve issues, improve user experience, and support system enhancements. \nEnsure data accuracy, governance, testing, and compliance requirements are maintained. \nChampion digital learning innovation and process automation opportunities. \nIdentify, prioritize, and implement AI-enabled automation opportunities-with a focus on agentic AI-to streamline routine learning administration and operations while maintaining appropriate data privacy, security, compliance, human oversight, and change-management controls. \nReporting, Analytics & Insights\nDevelop and deliver learning analytics, dashboards, and operational metrics that provide actionable insights to leaders. \nMonitor participation, completion, learner engagement, operational performance, and program effectiveness. \nConduct regular operational reviews and provide recommendations for improvement. \nLeverage data to identify trends, risks, and opportunities to optimize learning outcomes. \nCompliance & Risk Management\nEnsure compliance, regulatory, and mandatory training programs are deployed and administered effectively. \nMaintain audit-ready processes, controls, and documentation. \nMonitor regional compliance requirements and partner with HR, Compliance, Legal, and business stakeholders to mitigate risk. \nEnsure adherence to enterprise learning policies and standards. \nVendor & Financial Management\nManage relationships with learning vendors, facilitators, service providers, and technology partners. \nMonitor regional learning operations budgets, purchase orders, and expenditures. \nEvaluate vendor performance and identify opportunities for cost savings and operational efficiencies. \nSupport contract governance and vendor management processes. \nLeadership & Team Development\nLead and develop a team of Learning Specialists and learning operations resources supporting the Americas and EMEA. \nFoster a service-oriented, customer-focused culture centered on operational excellence. \nBuild team capability through coaching, development planning, succession planning, and knowledge sharing. \nPromote collaboration across regional and global learning teams. \nRequired Qualifications & Experience\nBachelor's degree in Human Resources, Organizational Development, Business Administration, Education, or a related field. \n6+ years of experience in learning operations, learning administration, learning technologies, talent development, or HR operations. \nExperience leading regional or global teams in a complex, matrixed organization. \nStrong expertise in LMS administration, learning technologies, reporting, analytics, and process governance. \nDemonstrated experience improving operational processes through Lean, Kaizen, or comparable continuous-improvement methods, and applying AI or intelligent automation to reduce manual administrative work; experience with agentic AI is strongly preferred. \nProven experience overseeing large-scale learning deployments and operational delivery. \nStrong project management, stakeholder management, and change management capabilities. \nExperience managing external vendors, budgets, and service providers. \nExcellent communication and analytical skills. \nAbility to translate strategy into operational execution and measurable results. \nKey Competencies\nPace: Maintains urgency and drives timely execution without compromising quality. \nPerformance centricity: Delivering high quality, results focused talent programs for the region. \nLeadership: Inspires and influences across diverse teams and geographies. \nCollaboration: Builds strong partnerships with business leaders and HR peers. \nInnovation: Champions creative solutions for talent challenges. \nAgility: Adapts quickly to changing business needs and market dynamics. \nInclusion: Promotes diversity and belonging in all talent practices. \nApply today to join us and build what’s next!\nThe salary range for this role is $155,000-$170,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This salary is reflective of candidates who are based in the U.S.\nWe are open to candidates in either the United States or Spain.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":9978,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and 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