{"id":3465012,"url":"https://alion.io/job/otis-service-supervisor","title":"Service Supervisor","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T15:09:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T20:42:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Date Posted:\n2026-10-29Country:\nUnited Arab EmiratesLocation:\n3rd Floor, Office# 304 Al Montazah Tower, Khalidiya Street, Al Bateen W10, Abu Dhabi, P.O Box 3467Job Description\nThe role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.\nKey Responsibilities:\nProvides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests. \nFollows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.\nManages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.\nCascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.\nConducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.\nEvaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.\nMaintains close relationship with the employees as well as customers to maximize the customer satisfaction.\nActs as the second level support on technical issues.\nTracks the team’s utilization against plan to ensure productivity in operations.\nSupports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.\nConducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.\nNotifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.\nPrepares manufacturing orders, material requisitions, and material correctional documents (AMT).\nPrepares and maintains records for dispatching of equipment and for transitional construction works.\nOrganizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.\nProvides coaching, formal and informal feedback to team members in order to support their continuous development.\nMinimum Qualifications:\nBachelor’s degree in business/engineering or equivalent\nMinimum 7 years as Service Supervisor\nExperience handling key clients is preferred\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5579,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-29T15:09:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-30T00:14:30Z"},"pay":null,"html_url":"https://alion.io/job/otis-service-supervisor","json_url":"https://alion.io/job/otis-service-supervisor.json","meta":{"generated_at":"2026-10-30T00:14:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3465012}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3465012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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