{"id":3454875,"url":"https://alion.io/job/otis-specialiste-litige-hf","title":"Spécialiste Litige (H/F)","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nanterre, France","Reims, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1045},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-29T12:38:22Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T00:05:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Date Posted:\n2026-10-29Country:\nFranceLocation:\nOTIS Siège - Campus Arboretum - 1 place des Papeteries 92000 NANTERRE, FranceAperçu du poste\nEn tant que Spécialiste Litige, vous êtes le garant du bon suivi des créances clients sur votre périmètre. Vous travaillez en étroite collaboration avec notre prestataire de recouvrement GBS - Global Business Services pour résoudre les litiges les plus complexes et assurer un recouvrement efficace.\nAu cours d’une journée type, vous devrez :\nSuivre les litiges chantier et commerce remontés par GBS et accompagner les agences dans leur résolution.\nVeiller au respect des délais de traitement des litiges clients.\nDécider de l’orientation des dossiers avant contentieux ou passage en pertes et profits.\nAnalyser les comptes clients complexes et participer aux réunions clients.\nÊtre le point de contact quotidien de GBS pour les questions de process et d’expertise métier.\nParticiper aux réunions de suivi des créances et du cash avec les agences.\nSuivre les contrats suspendus pour non-paiement avec les directeurs d’agence.\nGérer le processus de validation des décomptes généraux définitifs avec les managers projets.\nCe dont vous aurez besoin pour réussir\nBac +3 en finance, recouvrement ou équivalent.\n5 à 10 ans d’expérience dans un poste similaire.\nMaîtrise des outils bureautiques, notamment Microsoft 365, et des systèmes d’information Finance tels que JDE et Altysis.\nExcellentes capacités d’analyse et de gestion de la complexité.\nSens du résultat, rigueur et autonomie.\nAisance en communication écrite et orale.\nEsprit d’équipe et capacité à collaborer avec des interlocuteurs variés.\nCapacité à suivre des indicateurs de performance et à analyser les données. \nQuels sont les avantages ?\nVous vous engagez auprès du leader mondial du marché de l’ascenseur.\nNous vous offrons un package complet :\nTreizième mois.\nContribution de l’entreprise aux cotisations santé et prévoyance.\nAvantages du comité d’entreprise.\nPlan d’épargne entreprise.\nParticipation.\nCantine d’entreprise ou tickets restaurant.\nAccord de télétravail avec la possibilité de télétravailler deux jours par semaine après la période d’essai.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4698,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-29T12:38:22Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.88,"p_room":0.75,"age_days":5,"expected_fill_days":7,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/otis-specialiste-litige-hf","json_url":"https://alion.io/job/otis-specialiste-litige-hf.json","meta":{"generated_at":"2026-11-05T03:36:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-specialiste-litige-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-specialiste-litige-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-specialiste-litige-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-specialiste-litige-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-specialiste-litige-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3454875}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3454875},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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