{"id":3587305,"url":"https://alion.io/job/otis-sr-associate-account-management","title":"Sr Associate, Account Management","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T12:46:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOT346: SD - SAN DIEGO, CA 4949 Viewridge Ave, SAN DIEGO, CA, 92123 USAWould you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?\nOtis Elevator Company is seeking a highly motivated Account Manager to support the San Diego, CA territory. This role is responsible for driving territory sales, account growth, customer retention, and customer satisfaction while managing a portfolio of commercial and residential customers. The Account Manager will build strong customer relationships, identify repair and renewal opportunities, and partner with internal teams to deliver an exceptional customer experience.\nOn a Typical Day You Will:\nManage and grow a portfolio of commercial customer accounts, building strong relationships that drive sales growth, customer retention, and long-term satisfaction.\nProspect for new opportunities and achieve or exceed territory sales and margin objectives while serving as a trusted sales resource to customers.\nServe as the primary point of contact for customers, providing updates on service activity, repairs, equipment status, and customer requests.\nConduct regular customer meetings, both virtually and in person, throughout the San Diego territory.\nIdentify renewal, repair, and account expansion opportunities within the existing customer base.\nConduct sales planning and customer needs assessments to prioritize account growth and retention opportunities.\nCoordinate with customers, building teams, third-party vendors, and internal Operations teams to support service delivery and resolve customer concerns.\nAssist customers with billing inquiries, invoice corrections, and account-related questions.\nPartner with the branch business development sales team to identify additional business development and sales opportunities.\nCommunicate customer feedback, competitive insights, and market trends internally to help strengthen solutions and sales strategies.\nMaintain an accurate CRM sales pipeline, track opportunities, and provide timely sales forecasts.\nWhat You Will Need to Be Successful:\nBachelor’s degree or High School Diploma with equivalent relevant work experience required.\n2-4+ years of outside sales, account management, or related customer-facing sales experience preferred.\nStrong customer relationship management skills with a focus on customer satisfaction, retention, and account growth.\nExcellent written and verbal communication skills with the ability to build effective relationships with internal and external customers.\nAbility to succeed in a highly collaborative, team-oriented, and dynamic environment.\nSelf-motivated with strong time management, organizational, and prioritization skills and the ability to manage multiple responsibilities.\nGoal-oriented with strong leadership and problem-solving skills.\nComfortable working in a technical environment and utilizing Microsoft-based computer software.\nWork Authorization:\nGiven the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.\nBenefits:\nOtis currently provides our colleagues with the following benefits:\n401(k) plan that includes generous company match and a separate automatic retirement contribution \nComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment \nThree weeks paid vacation and paid company holidays \nPaid sick leave - Employee assistance and wellness incentive programs \nLife insurance and disability coverage \nVoluntary benefits, such as legal, pet, home, and auto insurance \nBirth/adoption and parental leave benefits \nAdoption assistance \nTuition reimbursement program \nPeer recognition and service anniversary awards, as well as spot performance bonus opportunities \nSalary Transparency:\nThe salary range for this role is $65,000 to $80,000 plus generous incentive structure. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":6930,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-01T13:25:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/otis-sr-associate-account-management","json_url":"https://alion.io/job/otis-sr-associate-account-management.json","meta":{"generated_at":"2026-11-02T14:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-sr-associate-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-sr-associate-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-sr-associate-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-sr-associate-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-sr-associate-account-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3587305}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3587305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}