{"id":3684375,"url":"https://alion.io/job/otis-sr-ops-manager-new-equipment-modernization","title":"Sr. Ops Manager, New Equipment & Modernization","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":30,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-14T17:56:57Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOT407: TAO - MIAMI, FL 9786 Premier Parkway, Miramar, FL, 33025 USAWe are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.\nOtis Elevator Company is searching for a highly motivated Sr Operations Manager for New Equipment & Modernization to lead a high performing team within the South Florida & The Bahamas operating territory.\nThe Sr. Operations Manager for New Equipment & Modernization will be responsible for managing al operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s business objectives.\nYou will lead the New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in South Florida operating territory in direct reporting partnership with the General Manager.\nLocation: Relocation assistance available\nYour Leadership Impact \nPartner with and support the General Manager in all areas to develop and implement the operating territory operations business plan for both financial and non-financial objectives \nLead the performance of field operations for all New Equipment & Modernization projects while maintaining project schedules and ensure deadlines are met \nSet expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews \nDevelop action plans to address deficiencies regarding safety, performance to estimates, and technical support \nRecommend and detail changes in New Equipment and Modernization documentation, methods, process, design, and delivery \nSet budgets for material and labor within Otis guidelines and complete the required New Equipment Installation and Modernizations within those budgets \nConduct field education training ensuring that we create and maintain a safe working environment \nPerform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing \nEngage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team \nResponsible for the hire and onboarding of new team members \nInterface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment \nLead the resolution of all customer issues within your operating territory as the key point of escalation including contractual disputes \nCoach, mentor, and develop your team of superintendents through aligned and clear operation goals and continued performance directly tied to targets and operation KPIs \nWork Experience\nMultiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business. \n5+ years people leadership experience in the elevator industry, or related industry \nProven experience understanding financial statements, commercial contracts, and overall product knowledge and application \nStrong desire for candidates who have a proven track record of meeting financial goals and objectives \n\nBasic Qualifications\n5+ years elevator industry management experience strongly preferred \nAbility to work in a highly team-oriented and dynamic environment \nCandidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers \nNeeds to be self-motivated and able to manage many simultaneous projects and responsibilities \nSuccessful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software \nStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills \nKnowledge and strict enforcement of company EH&S policy and processes \nBachelor’s degree highly desired, with 5 years of experience \nHigh school, or equivalent, plus 10 years of relevant experience \nPossess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions. \nWhat’s In it For Me / Benefits\nWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.\nEnjoy three weeks of paid vacation, along with paid company holidays\nWe provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.\nLife insurance and disability coverage to protect you and your family.\nVoluntary benefits, including options for legal, pet, home, and auto insurance.\nWe offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.\nPursue your educational goals with our tuition reimbursement program.\nRecognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.\nApply today to join us and build what’s next!\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":8444,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-03T14:23:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 8","filings_12m":3,"filings_prev_12m":10,"green_card_filings_12m":8,"median_offered_wage_usd":70227,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.572,"p_room":0.45,"age_days":17,"expected_fill_days":10,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/otis-sr-ops-manager-new-equipment-modernization","json_url":"https://alion.io/job/otis-sr-ops-manager-new-equipment-modernization.json","meta":{"generated_at":"2026-11-14T21:42:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-sr-ops-manager-new-equipment-modernization"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-sr-ops-manager-new-equipment-modernization"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-sr-ops-manager-new-equipment-modernization"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-sr-ops-manager-new-equipment-modernization\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-sr-ops-manager-new-equipment-modernization"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3684375}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3684375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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