{"id":3590281,"url":"https://alion.io/job/otis-sr-service-supervisor","title":"Sr. Service Supervisor","company":{"id":6291,"name":"Otis","domain":"otis.com","url":"https://alion.io/company/otis-elevator-co","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lorton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T20:33:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Date Posted:\n2026-10-28Country:\nUnited States of AmericaLocation:\nOT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?\nOtis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects.\nThis individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Lorton, VA territory.\nOn a typical day you will:\nEnsure field employee safety and quality of service in your territory\nPlan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards\nEnsure effective and efficient allocation of available resources such as manpower and materials\nConduct field education training with field workforce\nImprove efficiencies, managing route schedules and callback rates\nUnderstand how to provide technical support to field staff, either self-provided or redirected to other experts\nAuthorize repair orders and tracking completion\nLead change toward better efficiency and communication\n What you will need to be successful:\nHigh school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)\nStrong leadership skills and goal-orientated with strong time management and organizational skills\nElevator industry experience is desired, but not required\nExcellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment\nStrong computer and technology skills, business acumen and a passion for customer service\nTravel is required within your territory, driver’s license as required for your territory\nWork Authorization:\nGiven the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. \nWhat We Offer:\n401(k) plan that includes generous company match and a separate automatic retirement contribution \nComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment \nThree weeks paid vacation and paid company holidays \nPaid sick leave - Employee assistance and wellness incentive programs \nLife insurance and disability coverage \nVoluntary benefits, such as legal, pet, home, and auto insurance \nBirth/adoption and parental leave benefits \nAdoption assistance \nTuition reimbursement program \nPeer recognition and service anniversary awards, as well as spot performance bonus opportunities \nApply today to join us and build what’s next!.\nIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.\nOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.\nYou may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.\nWhen you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.\nWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.\nToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.\nBecome a part of the Otis team and help us #Buildwhatsnext!\nOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5393,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-01T18:06:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/otis-sr-service-supervisor","json_url":"https://alion.io/job/otis-sr-service-supervisor.json","meta":{"generated_at":"2026-11-03T20:36:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6291},"rest":"https://alion.io/mcp/rest/get_company?id=6291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotis-sr-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotis-sr-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotis-sr-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otis-sr-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotis-sr-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3590281}},{"tool":"search_jobs","arguments":{"company":"otis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3590281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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