{"id":1744516,"url":"https://alion.io/job/otsi-global-help-desk-analyst","title":"Help Desk Analyst","company":{"id":97069,"name":"Otsi Global","domain":"otsi-global.com","url":"https://alion.io/company/otsi-global","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Topeka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T02:44:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst 1 Help Desk Analyst 1 (Topeka, KS - Onsite) MAJOR RESPONSIBILITES:Under general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.\nCandidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously. SKILLS AND ABILITIES REQUIRED:\nDiagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, Microsoft 365 services, corporate iPads and mobile devices, Citrix environments, enterprise applications, remote access, VPN, and connectivity issues.\nDeliver excellent customer service through professional communication, active listening, and problem-solving with employees at all levels, both technical and non-technical.\nDocument, track, and manage incidents and requests through ServiceNow while meeting established service level expectations.\nSupport user onboarding, access provisioning, password resets, MFA enrollment, and related identity and access management processes.\nUtilize knowledge articles, troubleshooting tools, and established procedures to efficiently resolve issues or escalate when appropriate.\nFollow company policies, security standards, and data protection requirements to safeguard company systems and information.\nCollaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill requests, and improve service delivery.\nParticipate in projects, testing, documentation updates, and continuous improvement initiatives as assigned.\nSupport adoption and troubleshooting of approved productivity, collaboration, and emerging workplace technologies.\nParticipate in a rotating after-hours on-call schedule to provide support outside of core business hours. QUALIFICATIONS AND EXPERIENCE\nRequires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.\nExperience supporting enterprise technologies in a large corporate environment or utility organization is preferred.\nIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.\nThe successful candidate must possess strong customer service, communication, troubleshooting, and problem-solving skills. Candidates must be able to effectively prioritize work, analyze issues, document solutions, and provide technical support in a fast-paced environment while maintaining a high level of professionalism and customer focus.\nThe successful candidate should have working knowledge or experience supporting:\nWindows 10 and Windows 11 operating systems\nMicrosoft 365 services, including Outlook, Teams, OneDrive, and SharePoint\nMicrosoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), account management, and access provisioning processes\nServiceNow Incident, Request, and Knowledge Management processes\nCorporate-issued iOS and Android devices, including enrollment, configuration, application deployment, troubleshooting, and lifecycle support\nMicrosoft Intune or other endpoint and mobile device management (MDM) solutions\nCitrix virtual desktop and application environments\nVPN connectivity and basic network troubleshooting\nRemote support tools\nHardware and peripheral support including laptops, desktops, monitors, docking stations, printers, webcams, and other end-user devices\nCybersecurity awareness, user verification procedures, and security best practices\nValid driver's license required. About us About us: OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more. Our focused technology areas:\nAI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)\nData & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)\nCloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)\nDigital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)\nQuality Engineering (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)\nEnterprise Platforms (SAP, Microsoft, Oracle, etc.) Our focused industries and target segments:\nBanking, Financial Services, & Insurance\nManufacturing, Transportation, & Logistics\nEnergy & Utilities\nTelecom & Media\nHealthcare & Lifesciences\nGovernment & Public Sector (FED, SLED, & Partners)\n• Hi-Tech","description_format":"text","description_chars":5855,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Cloud Consulting & Migration","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-03T04:57:07Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":6,"expected_fill_days":51,"reasons":["conf:0","urgency","velocity","win:early","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/otsi-global-help-desk-analyst","json_url":"https://alion.io/job/otsi-global-help-desk-analyst.json","meta":{"generated_at":"2026-10-09T03:21:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1935,"day_limit":5000,"remaining_today":3065,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97069},"rest":"https://alion.io/mcp/rest/get_company?id=97069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotsi-global-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotsi-global-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotsi-global-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otsi-global-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotsi-global-help-desk-analyst"}]}