{"id":4256428,"url":"https://alion.io/job/otsuka-us-associate-director-infrastructure-operations-solution-delivery-partner","title":"Associate Director, Infrastructure & Operations Solution Delivery Partner","company":{"id":1794798,"name":"Otsuka US","domain":"otsuka-us.com","url":"https://alion.io/company/otsuka-us","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":169222,"max":253000,"currency":"USD","period":"year","gross":null,"usd_annual":253000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Gmail","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kanban","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Statistical Process Control","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T14:14:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Infrastructure and Operations Solution Delivery Partner is a leadership role responsible for building and running the horizontal delivery and service management engine of the I&O function. The role will partner with IT Business Partners, Platform and Service Leads, EPMO, Finance, Enterprise Architecture, Information Security, Testing and Validation, and business-aligned Solution Delivery Partners to convert enterprise demand into prioritized, working infrastructure, enabling capabilities and workplace services.\nCore Responsibilities include but are not limited to the following:\nPlatform Lifecycle Management\nCoordinate end-to-end delivery activities for assigned platforms and services in partnership with Platform and Service Leads. from strategy, ideation, and demand intake through roadmap planning, delivery, release, operations, continuous improvement, and eventual retirement - in partnership with the Platform and Service Leads, who own their platforms' lifecycles.\nWhile remaining curiously connected to all areas of IT which come together to provide services to stakeholders, support adoption of Lean-Agile, SDLC, and delivery management practices across Infrastructure & Operations teams.\nEstablish disciplined capacity vs demand and dependency management practices that balance speed to value, operational risk, cybersecurity, resilience, and the discipline required in a regulated environment.\nEnsure IT Service Introduction, Release Management, and Change-and-Adoption discipline for new and materially changed platform and service capabilities, ensuring operational readiness before go-live, including SLAs/OLAs, support models, CMDB and asset data, runbooks, monitoring, capacity, continuity, security, training, documentation, and backout plans.\n Coordinate with Platform and Service Leads to ensure alignment of roadmap dependencies and delivery timelines.so shared capabilities, dependencies, sequencing, and operating-model implications are resolved before they become delivery or service risks.\nCoordinate cross-functional teams and stakeholders to support successful delivery outcomes.- Delivery Managers, Platform Leads, Product Managers, Service Leads, Service Managers, engineers, architects, and supplier teams - shaping a culture of accountability, candid collaboration, quality, and continuous improvement.\nPrepare and communicate delivery status, risks, dependencies, and recommendations to senior leadership and governance forums and cross-functional governance forums on a regular cadence.\nPartner with Information Security, Testing and Validation, Quality, and Compliance to ensure infrastructure and workplace capabilities meet applicable GxP, validation, privacy, security, records management, and audit requirements.\nHorizontal Delivery Across I&O Platforms and Services\nServe as a primary point of contact for IT Business Partners, Business-Aligned Solution Delivery Partners, the Finance Team, IT Strategic Planning, PMO, and Testing and Validation\nGiven a platform and services model, coordinate delivery across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management platforms and services, as well as other platforms and services that may be built in the future. These include cloud and on-premises infrastructure, platform engineering, hosting, compute, storage, backup, recovery, network connectivity, and infrastructure automation; endpoint platforms, collaboration and productivity services, identity-enabled workplace experiences, device lifecycle, mobility, and employee technology support, with a focus on secure and reliable user experiences; ITSM service catalog, request fulfillment, workflow automation, CMDB, asset and configuration practices, knowledge management, and service reporting.\nEnsure cross-platform initiatives are planned and executed as integrated services rather than isolated tower deliverables, with explicit dependencies, shared milestones, acceptance criteria, operational ownership, and measurable outcomes. By working with other teams, ensure a similar seamless and cross-platform experience through communication, coordination, and planning.\nCoordinate delivery across globally distributed teams and a mix of employees, contractors, strategic vendors, and managed service providers, maintaining clear accountability for outcomes and handoffs.\nDemand Management & Portfolio Planning\nEstablish, improve, and run the demand management process for I&O, ensuring enterprise and platform needs are captured, qualified, prioritized, sequenced, and mapped to delivery capacity and enabling capabilities.\nEnsure demand visibility and clear prioritization as well as appropriate capacity planning for absorbed and paid services. Participate in platform finance and budgeting, forecasting, tracking, and variance analysis\nFacilitate quarterly roadmap planning across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management, aligning strategic outcomes, lifecycle obligations, service health priorities, technical debt, funded initiatives, and capacity constraints.\nPartner with Platform Leads, Service Leads, PMO, Enterprise Architecture, and Finance to translate roadmaps into practical project and delivery plans, with clear scope, outcomes, dependencies, estimates, milestones, funding, resources, and accountable owners.\nDrive work estimation, project scoping, capacity and resource planning, and prioritization providing leadership with credible commitments and explicit trade-off analysis when demand exceeds available capacity.\nQualifications\nKnowledge / Experience and Skills:\n7-10 years of progressive IT experience, with 3-5 years leading infrastructure, operations, service management, or technology delivery initiatives\nBroad experience delivering and operating enterprise infrastructure and end-user technology services across cloud and data center platforms, networks, workplace technologies, ITSM/ESM, automation, observability, resilience, and managed services.\nTrack record working in a highly regulated environment with a disciplined ITIL-based service design and service delivery approach\n Strong track record delivering initiatives using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices across globally distributed platform, product, and service teams; SAFe experience is strongly preferred.\nDemonstrated experience participating in or facilitating quarterly planning, platform roadmap development, portfolio prioritization, dependency management, and delivery planning at enterprise scale.\nHands-on experience with IT Service Design, Service Introduction and operational readiness for infrastructure, workplace, and enterprise service management capabilities.\nDemonstrated success in demand management, work estimation, project scoping, capacity planning, prioritization, and senior stakeholder management.\nProject and program budget planning and management experience.\nExcellent communication and influencing skills with the ability to translate technical delivery matters for business and executive audiences.\nExperience leading cross-functional initiatives and managing stakeholder relationships at all organizational levels.\nStrong analytical and systematic problem-solving abilities.\nExperience in regulated or GxP environments preferred.\nCustomer-Focused: Anticipates user needs and delivers practical, value-driven solutions.\nAccountable: Own delivery planning and execution for a designated infrastructure domain or service portfolio.\nInnovative: Challenges the status quo and champions new ideas.\nCollaborative: Builds strong partnerships across disciplines and cultures.\nEthical: Demonstrates integrity and aligns with Otsuka's corporate values.\nResilient: Adapts quickly to new challenges and shifting priorities.\nProvides guidance, coaching, and training to colleagues within a discipline.\nMatrix Leadership: Ability to lead through influence across Delivery Managers, Platform Leads, Product Managers, Service Leads, Service Managers, engineers, architects, and supplier teams to orchestrate portfolio-level outcomes without direct reporting authority.\nExperience working with globally distributed business and IT teams, especially in Japan, EU, and India.\nUp to 15-20% travel is required, based upon business needs.\nEducational Qualifications\nBachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).\nMaster's degree in Computer Science, Information Systems, Engineering, Business Administration (MBA with a technology focus), or a related discipline (preferred).\nCertifications (Preferred)\nITIL 4\nPMP (Project Management Professional) - PMI\nCertified ScrumMaster (CSM), SAFe Agilist, SAFe Release Train Engineer (RTE), PO/PM, Lean Portfolio Management, or SAFe Practice Consultant (SPC)\nCloud and infrastructure certifications such as AWS Solutions Architect, Microsoft Azure Solutions Architect, Google Professional Cloud Architect, Cisco, VMware, or equivalent\nServiceNow, IT asset/configuration management, enterprise architecture, or product management certifications (advantageous)\nVendor-specific certifications relevant to cloud, workplace, service management, automation, observability, network, or infrastructure platforms\nCompetencies\nAccountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.\nStrategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.\nPatient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.\nImpactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.\nRespectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.\nEmpowered Development - Play an active role in professional development as a business imperative.\nMinimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.Application Deadline: This will be posted for a minimum of 5 business days.\nCompany benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.\nCome discover more about Otsuka and our benefit offerings; https://ah-prod.com/multi/videoplayer/player.html?v=6385356920112.\nJoin Our Talent Community: Stay connected with Otsuka by joining our Talent Community. Tell us about your interests, and we’ll notify you about future opportunities that align with your background. https://community.hireez.com/cielo-otsuka/82cb3591\nDisclaimer:\nThis job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.\nOtsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual...","description_format":"text","description_chars":15368,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-11-13T14:14:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T17:05:22Z"},"pay":{"stated_usd_annual":253000,"is_top_pay":true},"html_url":"https://alion.io/job/otsuka-us-associate-director-infrastructure-operations-solution-delivery-partner","json_url":"https://alion.io/job/otsuka-us-associate-director-infrastructure-operations-solution-delivery-partner.json","meta":{"generated_at":"2026-11-13T17:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1794798},"rest":"https://alion.io/mcp/rest/get_company?id=1794798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotsuka-us-associate-director-infrastructure-operations-solution-delivery-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotsuka-us-associate-director-infrastructure-operations-solution-delivery-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotsuka-us-associate-director-infrastructure-operations-solution-delivery-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otsuka-us-associate-director-infrastructure-operations-solution-delivery-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotsuka-us-associate-director-infrastructure-operations-solution-delivery-partner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4256428}},{"tool":"search_jobs","arguments":{"company":"otsuka-us.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4256428},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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