{"id":2531532,"url":"https://alion.io/job/otsukaicumed-maintenance-dispatcher","title":"Maintenance Dispatcher","company":{"id":4423330,"name":"Otsuka ICU Medical","domain":"otsukaicumed.com","url":"https://alion.io/company/otsukaicumed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-10T14:21:51Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-13T23:11:41Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Position Summary\nThe Maintenance Dispatcher is responsible for coordinating, prioritizing, assigning, and tracking maintenance work requests and activities across the facility. The Dispatcher serves as the central communication point between Operations, Maintenance, Engineering, Facilities, Automation, and other support functions to ensure maintenance activities are responded to efficiently and documented accurately.\nThis position supports the effective utilization of maintenance resources, timely response to equipment issues, accurate work-order management, and clear communication of maintenance priorities. The Dispatcher plays a critical role in minimizing equipment downtime and ensuring maintenance activities are performed in accordance with safety, GMP, regulatory, and site procedures.\nDuring off shift enters work request information into the maintenance management system (MMS) for CM’s, PM’s, calibrations and PER’s.\n3rd Shift: Tuesday, Wednesday and Saturday (6:00pm - 6:00am)\nEssential Duties & Responsibilities\nReceive, review, and process maintenance work requests from Operations and other departments.\nEnter and maintain accurate work orders in the Computerized Maintenance Management System (CMMS).\nEvaluate incoming requests and assign appropriate priority based on equipment criticality, production impact, safety, quality, and regulatory requirements.\nDispatch mechanics, technicians, electricians, automation technicians, engineers, and other qualified personnel based on skill requirements and availability.\nMonitor open work orders and ensure appropriate follow-up through completion.\nCoordinate emergency, corrective, preventive, and planned maintenance activities.\nEscalate critical equipment failures and unresolved work orders to the appropriate Maintenance Supervisor or Manager.\nCoordinate maintenance support during production downtime, shutdowns, and planned maintenance windows.\nCompile and enter data or information into Excel spreadsheet or Microsoft Word documents.\nAct as the primary communication link between Maintenance and Operations during the assigned shift.\nAssume role of Work Order Administration Specialist during off-shifts.\nAdhere to all cGMP and cGDP guidelines, SOP's and plant policies/rules and trainings.\nPerform other related duties as assigned or required.\nMaintain continuous awareness of equipment status, maintenance activities, manpower availability, and operational priorities.\nCommunicate changes in priorities, equipment status, and maintenance schedules to affected personnel.\nParticipate in shift handoffs and ensure critical information is accurately passed to the next shift.\nCoordinate with Production, Quality, Engineering, Facilities, Warehouse, EHS, and other departments as required.\nMaintain professional and timely communication during equipment breakdowns and other urgent situations.\nKnowledge, Skills & Qualifications:\nMust be able to use Microsoft office Suite (Word, Excel, Outlook, etc.) and operate a copier/scanner. Typing skills suitable for email correspondence and data entry. (Must pass typing test with at least 25 wpm with 80% accuracy). \nMust be capable of performing office organization, filing, and managing multiple calls. Must be able to utilize a calculator for addition, subtraction, multiplication and division to track downtime. \nMust be capable of maintaining confidentiality with business and personal information.\nMust Interface with all levels of employees, both internal and external, in a proactive and professional manner. \nMust possess time management skills and demonstrate good judgment to be able to multi-task. Persistency and creativity are necessary in managing priorities and mechanics availability.\nMust be able to work in an industrial/manufacturing Pharmaceutical environment and be able to wear appropriate Personal Protective Equipment (PPE) such as safety shoes, safety glasses, etc. as required in the manufacturing environment. \nMust be able to perform duties in a busy environment where there is consistent traffic flow without becoming distracted. \nMaintain accurate work-order information, including:Equipment/asset identification\nProblem description\nPriority\nAssigned personnel\nStart and completion times\nLabor hours\nParts/material requirements\nWork status\nFailure information\nComments and supporting documentation\nMonitor preventive maintenance work orders and communicate overdue or approaching-due activities.\nEnsure completed work orders contain sufficient information to support maintenance history and equipment reliability analysis.\nIdentify incomplete, duplicate, or incorrectly assigned work orders and coordinate corrections.\nSupport accurate maintenance labor-hour tracking.\nCoordinate immediate response to critical equipment failures.\nIdentify the appropriate qualified resource based on the equipment and failure type.\nMaintain communication with Operations during breakdowns and provide status updates.\nEscalate situations involving safety, product quality, environmental impact, or significant production interruption.\nMaintain accurate documentation of major breakdowns and response activities.\n\nThe Maintenance Dispatcher may monitor and report maintenance performance indicators, including:\nMaintenance response time\nMean Time to Respond (MTTR)\nMean Time to Repair (MTTR)\nEquipment downtime\nEmergency work orders\nPreventive maintenance compliance\nBacklog\nWork-order aging\nOpen corrective maintenance\nLabor utilization\nPlanned vs. unplanned maintenance\nWork-order completion rate\nRepeat equipment failures\nThe Dispatcher should provide accurate information to Maintenance leadership to support daily management and continuous improvement.\nMinimum Qualifications, Education & Experience\nMust be at least 18 years of age\nHigh School diploma; One (1) year dispatching experience or equivalent duties, preferably in a manufacturing environment. \nAssociate degree or technical education in maintenance, engineering, business, or a related field preferred.\nPhysical Requirements and Work Environment\nGeneral working conditions will mainly consist of working in an office environment. Will be expected to work around equipment as needed. Work environment varies depending upon task or area assigned during annual shutdown or other special assignments. Can be required to work in areas ranging from a clean room, to warehouse environment.\nJob duties are generally performed in a normal office environment with minimal physical effort. Must be able to lift up to 20 lbs. unassisted. Must be able to sit and stand as required for extended periods of time. \nTravel Requirements\nTypically requires travel less than 5% of the time","description_format":"text","description_chars":6666,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:58:15Z"},{"event":"open","at":"2026-11-02T21:54:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.772,"p_room":0.6,"age_days":64,"expected_fill_days":69,"reasons":["conf:6","win:late","crowd:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/otsukaicumed-maintenance-dispatcher","json_url":"https://alion.io/job/otsukaicumed-maintenance-dispatcher.json","meta":{"generated_at":"2026-11-14T21:53:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423330},"rest":"https://alion.io/mcp/rest/get_company?id=4423330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotsukaicumed-maintenance-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotsukaicumed-maintenance-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotsukaicumed-maintenance-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otsukaicumed-maintenance-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotsukaicumed-maintenance-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2531532}},{"tool":"search_jobs","arguments":{"company":"otsukaicumed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2531532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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