{"id":2526877,"url":"https://alion.io/job/otter-product-designer-product-platform","title":"Product Designer, Product Platform","company":{"id":179684,"name":"Otter","domain":"tryotter.com","url":"https://alion.io/company/otter-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0.111,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Design","role_family":"Design","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":166000,"max_usd":294000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":185},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-10T17:50:12Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-03T03:54:06Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"Who we are \nIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.\nWhat you’ll do\nAs Product Designer for Platform, you’ll define the experience architecture and critical cross-product systems that shape how Otter works as a unified platform. Your work will influence the foundations every product team builds on and some of the most important journeys across the customer lifecycle. You will:\nDefine platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns.\nLead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion.\nSimplify complex, workflow-heavy tools by creating clear mental models, scalable interaction frameworks, and reusable product patterns.\nPartner deeply with Product and Engineering to align user experience with underlying system models, platform capabilities, and technical constraints.\nWork closely with the Design System team to translate shared product patterns into reusable, consistent UI foundations.\nEmbrace new technologies and ways of working to prototype faster, iterate more effectively, and raise the quality of design outcomes.\nExplore how AI and new technologies can lower the barrier to complex software and shift experiences from “using tools” to “getting outcomes as a service,” with strong judgment about when to use them-and when not to.\nWhat we’re looking for\n10+ years of product design experience, or equivalent seniority, with a track record of leading complex, high-impact product work.\nStrong systems thinking and information architecture skills, with experience designing workflow-heavy products or tools with meaningful complexity.\nProven ability to define scalable experience models, frameworks, and patterns that work across multiple products, teams, or customer journeys.\nExcellent product judgment, including the ability to simplify complexity while balancing usability, flexibility, and technical constraints.\nStrong cross-functional leadership and influence, with the ability to drive alignment across Product, Engineering, Design, and other stakeholders.\nComfort working with complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases.\nExperience partnering closely with Design System teams and understanding the relationship between product architecture and reusable UI foundations.\nAdaptable and forward-looking in how design gets done, with meaningful use of emerging technologies such as AI, prototyping, and implementation tools to improve speed and quality.\nComfortable operating in ambiguity and proactively identifying opportunities beyond a single feature or product area.\nB2B or enterprise experience is a plus, but not required; we care more about the complexity of the product and workflows they’ve designed.\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.\nThe base salary range for this role is$182,000 - $230,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, dental, and vision insurance (multiple plans, incl. HSA options).\nCompany-paid life and disability insurance (short- and long-term).\nVoluntary insurance: accident, critical illness, hospital indemnity.\nOptional supplemental life insurance for self, spouse, and children.\nPet insurance discount.\n401(k).\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies:\nDiscretionary vacation days\n8 paid holidays per year\nPaid sick time\nPaid Bereavement leave\nPaid Parental Leave\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":5395,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:55Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":53,"expected_fill_days":119,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/otter-product-designer-product-platform","json_url":"https://alion.io/job/otter-product-designer-product-platform.json","meta":{"generated_at":"2026-11-03T08:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179684},"rest":"https://alion.io/mcp/rest/get_company?id=179684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotter-product-designer-product-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotter-product-designer-product-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotter-product-designer-product-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otter-product-designer-product-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotter-product-designer-product-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2526877}},{"tool":"search_jobs","arguments":{"company":"tryotter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2526877},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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