{"id":2526882,"url":"https://alion.io/job/otter-salesforce-operations-associate","title":"Salesforce Operations Associate","company":{"id":179684,"name":"Otter","domain":"tryotter.com","url":"https://alion.io/company/otter-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"MuleSoft","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-17T15:33:28Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T19:24:06Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Who we are \nIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. \nWhat you’ll do\nYou aren’t just managing a queue; you are the connective tissue that keeps our go-to-market engine running. Sitting at the heart of our Service Delivery team, you will support five key cross-functional pillars to ensure the entire customer journey is seamless from start to finish.\nBe the Salesforce Guru: You’ll be the go-to for our Sales and CX teams. Whether it’s fixing a broken flow, enabling new features, or handling daily admin tasks, you’ll ensure Salesforce works for the team, not against them.\nOwn day-to-day Salesforce administration: users, profiles, permissions, page layouts, validation rules, and automation. Build and maintain scalable Flows that support evolving GTM motions.\nAdminister and optimize the broader GTM tech stack: Yesware and outreach tooling, LeanData routing, enrichment platforms, and the integrations between them.\nDesign and maintain integrations between Salesforce and adjacent systems (data warehouse, marketing platforms, finance tools, product telemetry).\nBuild the Infrastructure: This isn’t just maintenance-it’s evolution. You will evaluate, build, and document the high-level processes that define how our internal teams interact.\nBridge the Gaps: You’ll proactively \"connect the dots\" between departments. If you see a process that’s misaligned or a handoff that’s dropping the ball, you’ll be the one to build the bridge and bring people together.\nMaster the Context-Switch: You thrive in variety. One hour you’re deep in technical Salesforce tweaks; the next, you’re collaborating with leadership to map out a more efficient project lifecycle.\nWhat we’re looking for\nDeep Salesforce expertise. You have served as a primary Sales Cloud admin and know how to build for scale, not just configure for today.\n Integration experience is required. You have connected Salesforce to other systems and understand the trade-offs between native, middleware (Workato, Zapier, MuleSoft), and custom approaches.\nWorking knowledge of SQL sufficient to pull data, validate your builds, and audit your own work.\nThe Salesforce Foundation: You have 2-3 years of Salesforce Administration experience. You know your way around the back end of a CRM and understand how to make administrative changes that stick.\nThe \"Builder\" DNA: You don’t wait for a manual. You are proactive, you see blockers before they happen, and you enjoy creating order out of chaos.\nAnalytical & Agile: You can switch gears quickly without losing your focus. You’re naturally curious about how things work and why they break.\nA Collaborative Spirit: You’re a people person who can translate technical needs into human solutions. You’re comfortable working across different teams to keep everyone aligned.\nSales-Adjacent Experience: You’ve spent time around sales teams and understand the urgency and flow of a high-growth environment.\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know\nThis role is based in our São Paulo office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":4382,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:55Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.599,"p_room":0.45,"age_days":27,"expected_fill_days":17,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-14T22:36:27Z"},"pay":null,"html_url":"https://alion.io/job/otter-salesforce-operations-associate","json_url":"https://alion.io/job/otter-salesforce-operations-associate.json","meta":{"generated_at":"2026-10-14T22:36:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179684},"rest":"https://alion.io/mcp/rest/get_company?id=179684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotter-salesforce-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotter-salesforce-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotter-salesforce-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otter-salesforce-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotter-salesforce-operations-associate"}]}