{"id":2526940,"url":"https://alion.io/job/otter-senior-software-engineer-revenue-recapture","title":"Senior Software Engineer, Revenue Recapture","company":{"id":179684,"name":"Otter","domain":"tryotter.com","url":"https://alion.io/company/otter-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":19,"ghost_share":0.158,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":147000,"max_usd":274000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3667},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CI/CD","optional":false},{"name":"Java","optional":false}],"status":"live","first_seen_at":"2026-07-28T21:36:03Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-31T15:29:59Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":94},"description":"Who we are \nIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. \nWhat you’ll do\nOwn and evolve Revenue Recapture-our highest revenue-producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks.\nDesign and build end-to-end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process-from data ingestion and decisioning to filing, tracking, and resolution.\nDevelop scalable, reliable backend services in Java and build intuitive, maintainable front-end experiences that surface dispute status, outcomes, and insights.\nIncrease automation and win rates through experimentation and define and track success metrics.\nEnsure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.\nCollaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements.\nWhat we’re looking for\nA customer-obsessed engineer who optimizes for the best outcomes for restaurant owners and measures impact by real results (e.g., dollars recovered, issues prevented).\nSomeone who demonstrates radical ownership-taking accountability from design through long-term support-and continuously improves systems and processes.\nAn engineer who can context-switch quickly, handle ambiguity, and deliver in a fast-moving environment with evolving priorities.\nStrong backend experience in Java building reliable, distributed systems and integrations, with the ability to work across the stack, including front-end development.\nA clear, concise communicator who can explain ideas, trade-offs, and plans to both technical and non-technical audiences; strong at writing design docs.\nIndependent and self-directed, capable of prioritizing and delivering with minimal supervision while collaborating effectively with cross-functional partners.\nPassionate about high-quality code, robustness, no-regressions, automation, and industry-leading service uptime; you value testing, observability, and CI/CD.\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Seattle office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.\nThe base salary range for this role is$167,000-230,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, dental, and vision insurance (multiple plans, incl. HSA options).\nCompany-paid life and disability insurance (short- and long-term).\nVoluntary insurance: accident, critical illness, hospital indemnity.\nOptional supplemental life insurance for self, spouse, and children.\nPet insurance discount.\n401(k).\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies:\nDiscretionary vacation days\n8 paid holidays per year\nPaid sick time\nPaid Bereavement leave\nPaid Parental Leave\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":4706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:55Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.682,"p_room":0.44,"age_days":94,"expected_fill_days":65,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/otter-senior-software-engineer-revenue-recapture","json_url":"https://alion.io/job/otter-senior-software-engineer-revenue-recapture.json","meta":{"generated_at":"2026-10-31T15:34:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179684},"rest":"https://alion.io/mcp/rest/get_company?id=179684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotter-senior-software-engineer-revenue-recapture"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotter-senior-software-engineer-revenue-recapture"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotter-senior-software-engineer-revenue-recapture"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otter-senior-software-engineer-revenue-recapture\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotter-senior-software-engineer-revenue-recapture"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2526940}},{"tool":"search_jobs","arguments":{"company":"tryotter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2526940},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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